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Shipping from Another Branch When you need another branch to take orders for your branch: Example—Stockton branch is down: • The Stockton Inside Sales Manager(or designee) must contact the other Inside Sales Managers to let them know Stockton is down. • The other Inside Sales Managers will advise how many people they can spare for Stockton orders, and they will ask their own IT Techs to change the branch number(branch variable)for those people to BR20. • The IT Techs will change the branch numbers to BR20,and enter the issue into ServiceNow.They will tell their Inside Sales Manager when this is done. • This now allows other branch inside sales people to take and release orders for Stockton. • After the disaster, Inside Sales Managers let their IT Techs know when to switch employees back to their own branch,and close out the ServiceNow ticket. Rerouting 800 numbers Customer calls can be rerouted to other branches. 800 Number Rerouting Branch 20: Calls can be routed to 22 and 23 BR23 can be initiated by: Branch 22: Calls can be routed to 20 and 23 Heather Rails 214-215-1102 Branch 23: Calls can be routed to 20 and 24 Matt Anderson 469-525-5681 Branch 24: Calls can be routed to 20 and 23 Larry Moore 214-325-2003 OR BR24 can be initiated by: 800 Number calls can be rerouted to that branch's Chuck Helge 614-376-6338 Inside Sales cell phone numbers,so Inside Sales teams Jeanne Tracy 614-648-0563 can work outside of the office. Cesar del Portal 614 314 6992 This example is for BR 23.Just replace with "BR 24"where necessary. 1. Call AT&T—800-325-5555 2. When prompted, enter or say 800 999 5099 3. Enter PIN—this has been sent to Heather and Chuck by AT&T. ; u 4. Request"We want a temporary call forwarding to Branch 23's Disaster Recovery Route' 5. Someone at your branch should make several calls to 800 999 5099. DFC 6. Those calls should start forwarding to your cell numbers. 7. NOTE—calls should route to ALL cell numbers on your list(not just a select few). _ NV 19()N IM F TII-l 8. If the person doesn't pick up, it should loop to the next cell number on the list. t-!7�1-r,,j 9. When you have finished testing, call ATT back and request"Remove temporary call forwarding to BR 23 Disaster Recovery Route." 10. NOTE—it will take about 5 minutes for the regular route to 800 999 5099 to kick back in. CONFIDENTIAL- DO NOT DISTRIBUTE 13