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L <br />RtCEIVED <br />Notice F F-'B 0 6 2017 <br />ENVIRONMENTAL <br />T� <br />Veeder-Root makes no warranty of any kind with regard to this publication, including, but not smite to, the implied warranties of <br />merchantability and fitness for a particular purpose. <br />Veeder-Root shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, <br />performance, or use of this publication. <br />Veeder-Root reserves the right to change system options or features, or the information contained in this publication. <br />This publication contains proprietary information which is protected by copyright. All rights reserved. No part of this publication may be <br />photocopied, reproduced, or translated to another language without the prior written consent of Veeder-Root. <br />Contact TLS Systems Technical Support for additional troubleshooting information at 800-323-1799. <br />DAMAGE CLAIMS / LOST EQUIPMENT <br />Thoroughly examine all components and units as soon as they are received. If any cartons are damaged or missing, write a complete <br />and detailed description of the damage or shortage on the face of the freight bill. The carrier's agent must verify the inspection and sign <br />the description. Refuse only the damaged product, not the entire shipment. <br />Veeder-Root must be notified of any damages and/or shortages within 30 days of receipt of the shipment, as stated in our Terms and <br />Conditions. <br />VEEDER-ROOT'S PREFERRED CARRIER <br />1. Contact Veeder-Root Customer Service at 800-873-3313 with the specific part numbers and quantities that were missing or <br />received damaged. <br />Fax signed Bill of Lading (BOL) to Veeder-Root Customer Service at 800-234-5350. <br />3. Veeder-Root will file the claim with the carrier and replace the damaged/missing product at no charge to the customer. Customer <br />Service will work with production facility to have the replacement product shipped as soon as possible. <br />CUSTOMER'S PREFERRED CARRIER <br />1. It is the customer's responsibility to file a claim with their carrier. <br />2. Customer may submit a replacement purchase order. Customer is responsible for all charges and freight associated with <br />replacement order. Customer Service will work with production facility to have the replacement product shipped as soon as <br />possible. <br />3. If "lost" equipment is delivered at a later date and is not needed, Veeder-Root will allow a Return to Stock without a restocking fee. <br />4. Veeder-Root will NOT be responsible for any compensation when a customer chooses their own carrier. <br />RETURN SHIPPING <br />For the parts return procedure, please follow the appropriate instructions in the "General Returned Goods Policy" pages in the <br />"Policies and Literature" section of the Veeder-Root North American Environmental Products price list. Veeder-Root will not accept <br />any return product without a Return Goods Authorization (RGA) number clearly printed on the outside of the package. <br />©Veeder-Root 2013. All rights reserved. <br />11 <br />