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Page 1 of 2 Revised on 6-11-2018 Title: Service Administrator Position Specifics: Title: ADMINISTRATOR Department: Service Reports to: Store Manager Supervises: None FLSA Status: Non-Exempt Purpose: Supports central valley service departments via phone and all functions in the service department maintaining accurate, timely reports and records relative to the service department’s operation within the company. Responsibilities and Duties: o Overflow for shop and field service for Central Valley. o Fields internal and external customer call inquiries to the Service Department. o Support service writing as needed. o Close work orders to support locations at month end. o Opens work orders as needed hands off to service staff. o Creating purchase orders as required including contacting necessary vendors to obtain equipment. o Maintains Service Department filing and records. o Updates customer profiles using equipment, hours, or other information from the customer work. o Maintains Service Technician time card tracking daily in JD Equip system. o Prepares Service Technician efficiency reports for locations. o Ensure all hazardous material manifests and training records are correct and up to date. Responsible that all paperwork is properly filed in the locations black box and responsible that all location employee training is up to date and proper procedures are being followed. o May process warranty and/or product improvement claims including the computation of charges, submission and follow-up when required. o Assists with the assignment & scheduling of jobs and work areas to Service employees according to their skills and knowledge. o Assist in the appraisal of repair orders coming into Service and may review orders for accuracy and completeness. o Advises Store Managers of all customer complaints. o May assist in providing performance feedback for service technicians and staff to the Service Supervisors or Store Managers. o Communicates, enforces, and monitors effective service department processes to ensure internal and external customer satisfaction. o Coordinates customer clinics, field days and related promotional events. o Effectively engages department personnel. o Maintain a clean work area and perform work in a neat and orderly fashion. o Follow all safety rules and regulations in performing work assignments. o May work from time to time at various locations. o Other duties as assigned. Qualifications and Skills: o Basic knowledge of accounting practices o Ability to use standard desktop load applications such as Microsoft Office, internet functions, and working knowledge of JD equipment o Strong communication skills both written and verbal