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Page 1 of 2 Revised on 8/29/2017 Title: Store Manager Position Specifics: Title: STORE MANAGER Department: Aftermarket Reports to: VP, Aftermarket Supervises: Service shop tech, Parts staff, Administration staff FLSA Status: Exempt Purpose: Provide exceptional store leadership, overseeing all store activities including Parts, Service and Inside (non-Ag tractor; non-golf & turf) Sales. Responsible for ensuring our customers receive excellent customer service consistently while fulfilling the business expectations of our owners. Three key areas of focus are People (customers and employees); Products (in depth knowledge); Process (a key contributor and implementer of the Belkorp Ag Way). Responsibilities and Duties: o Oversee the execution of Belkorp Ag’s strategy for the store to ensure financial performance is achieved for the Parts, Service and Inside Sales departments o Lead by example driving Belkorp Ag’s values, vision and mission within the location o Develop and manage a culture of trust between Belkorp Ag customers and the team o Ensure the successful planning and execution of marketing activities and events as well as community involvement for the store. o Prepare an annual budget for the store and monitor monthly results against the budget, being able to identify reasons for variances from budget o Help develop, communicate, enforce and monitor effective After Market processes to ensure internal and external customer satisfaction o Ensure that appropriate communication takes place within and across all departments which may include leading regular department management staff meetings and all store employee meetings o Recruit a great store team and encourage employee development activities o Oversee maintenance, security, safety, environmental compliance and a professional appearance of the store o Manage on-going relationships with key John Deere personnel o Maintain a clean work area and perform work in a neat and orderly fashion o Follow all safety rules and regulations in performing work assignments o Other duties as assigned Qualifications and Skills: o 1+ years in a management role with people leadership experience o P&L responsibilities in prior management roles o Excellent interpersonal skills o Customer first approach o Experience in managing dealerships or similar business, familiarity with Deere products/business an asset o High School Diploma or equivalent experience o Computer savvy, Microsoft Office proficient