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a� <br /> SPEEIDEE OIL CHANGE &. TUNE-UA � <br /> t✓ASHIEP. � <br /> U <br /> Reports To <br /> managerrAssistant Nlanager 7:1 <br /> Basic Function � <br /> Responsible for establishing and maintaining good customer relations and accurately <br /> completing paperwork required to track and service customers. Performs other duties <br /> not directly stated below,as instructed by either Manager or Assistant Manager. <br /> rrpfaYMeni` uol ,catons <br /> ■ Commitment to excellence at all levels of service. <br /> Retail experience,automotive experience helpful. <br /> ■ Good communication skills,cheerful and friendly. <br /> ■ Enthusiastic attitude and good work ethic. <br /> Basic computer and ofice management skills <br /> ■ Gean and neat appearance,good telephone voice. <br /> Principle Responsibilities and Duties <br /> Employee Relations <br /> ■ Works to maintain a team effort of quality customer service. <br /> Customer Reia:onsiSusiness Z)evelap,1Ae,3t <br /> ■ Greets the customer. <br /> • Explains the SpeeDee services and pricing structure in order to achieve high <br /> customer satisfaction and increased sales. <br /> • Bilis out the customer. <br /> • Obtains any technical information from manager or Technicians in response <br /> to guest oris Bron.customers. <br /> • Prae✓,Zts ai;.profrotional material to customers. <br /> • Maintains marketing programs, Including reminder cards/notices,as directed <br /> by Manager. <br /> Section X-Page 13 <br /> Daily Operations Manua(-3103 <br />