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SPEEDEE OIL CHANGE & TUNE-UP <br /> iJt/�L71�(aJJ i[�..lC'�Ci✓Niro a.r'�.i"ii'ith..il-1rY � <br /> U <br /> 73 <br /> Reports ro <br /> kianagerfAssistant Manager <br /> 'd <br /> Basic Fsrnctan <br /> Performs and is accountable for all tune-up, diagnostic, and repair seriices. Perfo ,s U <br /> other duties not directly stated 'below, as instructed by either the Manager or Assistant � <br /> Clanger. <br /> E-10ICYP79!?�rllv.�111 Ceti 01M <br /> • 'Commitment to excellence at all levels of service. <br /> .Advanced automotive experience. <br /> • A.S.E. Certification in a minimum of Engine Performance, Engine Repair,or Brakes. <br /> * Good communication skills and upbeat personality. <br /> Enthusiastic attitude and good work ethic. <br /> . Clean and neat anle2rance, <br /> Principle Responsibilities and Duties <br /> Employee Relations <br /> Works to maintain a team effort of quality customer service. <br /> Explains the SpeeDee services and pricing structure in order to achieve high <br /> customer satisfaction anal increased sales. <br /> • Organizes the workflow in the mechanical bays to assure quick, efficient <br /> service. <br /> Develops a trusting relationship with the customer by providing honest and <br /> w��u�ctcnt service. <br /> Shop Operations <br /> • Maintains spotless bay areas. <br /> ■ Ensures that equipment Is functioning properly at all times and perforins <br /> preventive maintenance on all equipment. <br /> ■ Follows all appropriate safety procedures and notifies Manager of any safety <br /> Keeps accurate,nventory an car's ant rr''a'_es cr lers as needed. <br /> • Fills in any voids in staffing, as directed by customer low. Assists in oil <br /> change bays when necessary. <br /> Section X—Page 11 <br /> Daily Operations Manual-103 <br />