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SPEEDEE OIL CHANGE & TUNE-UP �. <br /> .'9 v l.lClC v+ItHi411GER <br /> U <br /> R?ports To <br /> U <br /> Operations Mbhager/Area Supervisor/Franchisee <br /> Basic Function 7� <br /> N <br /> Oversees and is accountable for the customer service level, daily operations, <br /> profitability,and quality control of the SpeeDee facility. Performs other duties not directly <br /> stated below, as instructed by the Operations Manager,Area Supervisor,or Franchise v <br /> r!� <br /> ,r..�,alar�e�na={��aaiTi�tia�as <br /> Commi ment'to excellence at all levels of service. <br /> Enthusiastic attitude and goad'work ethic. <br /> Automotive and retail experience. Minimum two years'or comparable managament <br /> experience. <br /> Good interpersonal skills and upbeat personality. <br /> a <br /> Must be bondable. <br /> `�: • ii inimum nig:.n scnoo,Gil)icfna Or G2D eq�iVGx2r . <br /> Principle Responsibilities and Duties <br /> Employee Relations/Training <br /> f Enforces all Company policies and rules. <br /> i ?r?S,r'I!pfi'Vat?S,reV'ew5,3r?G!,•T.irlE�'.;eSS?r'f G{c�ti�^t 'Es?TT7fJlOye9S. <br /> Trains and/or en s the, ail er:�picsyees <br /> are properly training {n p oduct <br /> knowledge,sales,and customer service/relations. <br /> = Establishes and/or recommends wages. <br /> Sets and maintains efficient work schedules. <br /> = Verifies time sheets and maintains payroll records. <br /> VUJtVllier�eiativi�o/uuJlncJV r evelopment <br /> ■ Ensures that every customer receives the.maAmum posi':ve experience in <br /> customer service. <br /> ■ Handles warranty customers to their satisfaction. <br /> • Assures that reminder cards/natices are sent out on time and that all <br /> marketing programs are in place and executed properly,in order to maintain <br /> a high level of repeat business. <br /> • 5cinedulf a staff to provlee optimum=tomerservice. <br /> Section X-Page 7 <br /> Daily Operations Manual-3/03 <br />