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a� <br /> SPEEDEE OIL CHANGE &TUT-UP � <br /> U <br /> GREETER <br /> U <br /> Reports To <br /> Manager/Assistant Manager <br /> S~ <br /> $asic FLrnrtinn <br /> U <br /> tCs'SpoY3SIL>ie air .estai?is:lir f a aCa i a titan ing gooc cus Csiti eti i aa`a'tG:s, acc 'o ccy <br /> completing written service order-, and providing customers with excellence in service. <br /> The Greeter is the initial customer contact point. Performs other duties not directly <br /> stated below as instructed by either Manager or Assistant Manger. <br /> Employment Qualifications <br /> a Com,-7r.``-nent to exc0ence at all level o?service. <br /> • Retail expederrce,au-tarnat.'!e expederRca f elpfuh <br /> • Good communication skills,cheerful and friendly. <br /> • Enthusiastic attitude and good work ethic. <br /> • Clean and neat appearance,good telephone voice. <br /> ' Principle Responsibilities and Duties <br /> r., ayee:Rela`c-s <br /> Works to maintain a team effort of quality customer service. <br /> Customer Relations/Business Development <br /> • Greets the customer. <br /> • EXuial fs the 0.pec^vae s .,ces and p^ ng Structure I,.order to achieve high <br /> customer satislaction and increased sales. <br /> • Accurately writes up customer and vehicle information. <br /> ■ Obtains any technical information from manager or Technicians in response <br /> to questions from customers. <br /> • Presents all promotional materials to customers. <br /> ■ Maintains marketing programs by Informing customers of any promotions or <br /> specials. <br /> Section X-Page 15 <br /> Daily Operations Manual-3103 <br />