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Missed Pickup, January 23.20130 Page 1 of 1 <br /> From: Jeanne L.Siu<iIsiu@aol.com> <br /> To: afrangos<afran gos@stericycle.com> <br /> Bcc: bjnatividad<bjnatividad@aol.com>; akgsiu<akgsiu@aol.com> <br /> Subject: Missed Pickup, January 23.2013 <br /> Date: Thu,Aug 15,2013 11:45 am <br /> Dear Ms. Frangos, <br /> On January 23, 2013, Stericycle missed picking up our hazardous waste, our cytology <br /> supervisor has tried many times to resolve matters with no success. <br /> Ron Hermosilla, our Cytology Supervisor contacted Chad WIllhoite he was told that our <br /> account was currently set up for service every other week, however, I have a copy of the <br /> contract on file in Fresno that was electronically signed by you and Dr. Elvira Milano stating <br /> that the pickup frequency was 52 pickups per year-equivalent to once per week. <br /> We are having an EPA inspection in 2 hours and we still have no explanation why the <br /> frequency was changed. Your company has been taking care of us for over to years, and is <br /> fully aware of our amount of hazardous waste and the federal requirements by which we and <br /> your company must abide. <br /> I am in need of verification that this incident was a mistake on your part immediately. I am <br /> ready to have our attorneys file a formal complaint since no one at Stericycle can address our <br /> this incident. <br /> Jeanne L. Siu, CLS <br /> Labratory Manager/Administrator <br /> Delta Pathology Associates Medical Group,Inc. <br /> Direct #: (209) 477-4432 <br /> Cell # (2og) 608-7969 <br /> http://mail.aol.com/37966-211/aol-6/en-us/mail/Printessage.aspx 8/15/2013 <br />