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Complaint Investigation Summary Report #: 5105 <br />COMPLAINT ID: C00053209 Site Location: 1009 N WILSON WAY <br />Received by: EE0009830 SAUERS Received Date: 12/30/2020 <br /> Complaint Received Via. PHONE <br />Assigned To EE0009832 ACEVEDO <br /> Assigned Date: 12/30/2020 <br />Program/Element Code 1600- FOOD PROGRAM <br />Nature of complaint: <br />COMPLAINANT ORDERED PANCAKE BREAKFAST PLATTER FROM THIS FACILITY 12/30 AND ALLEGES WHEN THEY GOT HOME AND <br />OPENED THE PLATTER TO EAT THE FOOD, ONE OF THE PANCAKES HAD BEEN BITTEN OFF OF BY ONE OF THE EMPLOYEES. <br />***PLEASE CALL COMPLAINANT WITH FINDINGS. <br />PROPERTY INFORMATION <br />Facility: FA0000972 - MCDONALDS #969 <br />Site Location 1009 N WILSON WAY <br />STOCKTON, CA 95205 <br />Cross Street WILSON <br /> <br />District 002 - MILLER, KATHERINE <br />Location Code <br /> <br />APN 15104424 <br /> <br />Complaint Status: <br /> tSZb <br />Date Abated: \ tO IA <br /> <br />Abated By: OCeArtcl,•, C., <br />Activity Summary <br />Activity Date Recorded by <br />01/06/2021 Complaint inspection. See official inspection report. ACEVEDO <br />Upon arrival, I spoke with the manager on site in regards to the nature of the <br />complaint. The manager stated they were aware of the complaint due to a voice <br />mail that was left by the complainant. They called the complainant then asked if <br />they would like a refund or a compensated meal but the complainant did not return <br />to the facility. The manager stated they reviewed the cameras for the preparation <br />line in which no one was observed taking a bite of any food product given to a <br />customer. The manager walked me through the process of how the food product <br />arrives on site until it reaches a consumer. The pancakes arrive frozen, thawed <br />inside of the walk in cooler and then placed into the container in which it is warmed <br />and additional products are added after the pancakes have been warmed. <br />Observed no violations while on site. <br />Official inspection report emailed to melissac@mcdgs.org. <br />Official inspection report discussed with Melissa Chab, signature not obtained at <br />this time. <br />5105.rpt Page 1 of 1