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Complaint Investigation Summary Report #: 5105 <br />COMPLAINT ID: C00053594 Site Location: 1572 E FREMONT ST <br />Received by: EE0009830 SAUERS <br />Assigned To: EE0009832 ACEVEDO <br />Program/Element Code 1600 - FOOD PROGRAM <br />Nature of complaint: <br />Received Date: 3/25/2021 <br />Assigned Date: 3/25/2021 <br />Complaint Received Via: PHONE <br />COMPLAINANT ORDERED STEAK AND SHRIMP BOWL WITH CHOW MEIN AND ALLEGES THEY FOUND A SCREW IN THEIR FOOD. <br />"**PLEASE CALL COMPLAINANT WITH FINDINGS. <br />PROPERTY INFORMATION <br />Facility: FA0023175 - Panda Express #2513 <br />Site Location 1572 E FREMONT ST <br />STOCKTON, CA 95202 <br /> <br />District 001 - VILLAPUDUA, MIGUEL <br /> <br />Location Code 01 - STOCKTON <br /> <br />APN 15302042 Cross Street <br /> <br />AceArtia <br />Activity Summary <br />Activity Date Recorded by <br />04/12/2021 Complaint inspection. See official inspection report. ACEVEDO <br />Upon arrival, I spoke with the manager on site in regards to the nature of the <br />complaint in which they stated they have no knowledge of a complaint of this <br />nature being made. The manager also stated that no one has returned to the <br />facility to show that they have found a screw in their food for a reimbursement or <br />for another plate of food. I was invited to conduct my inspection, in which I <br />observed all the utensils used by the facility do not contain screws, the hot holding <br />pots do not contain screws or the cooking equipment. I observed screws above <br />the hot holding food items in which all screws are present for both steam counters <br />on site. Observed a loose screw for near the back wall of the chefs line and one <br />above the steam counter for the drive-through area, however both screws are still <br />present and can be tightened. All food items are prepackaged before being used <br />in the chefs line and observed no screws missing inside of the preparation coolers <br />from the walk-in cooler. <br />Official inspection report emailed tojulian.rangel@pandarg.com. <br />Official inspection report discussed with Griselda Robledo, signature not obtained <br />at this time. <br />04/13/2021 Called complainant with the number provided on the complaint. However, I was <br />unable to speak with anyone at the time but was able to provide a voice mail in <br />which I explained the reason for me calling and provided my contact information. <br />ACEVEDO <br />Complaint Status/ 0%) <br />Date Abated: Abated By: <br />5105 rpt Page 1 of 1