ARCHIVED REPORTS_[REV] MAY & JULY 2014 RCSI

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2.0 COMPLAINT RESPONSE PROTOCOL In the event that a complaint is received. an operator's representative will: 1. Go to the location of the complaint to verify that the site is indeed responsible for the odor. and attempt to characterize the odor so it can be traced back to the source. 2. Investigate the nature of the source of the odor complaint and implement operational changes to minimize odors if the odor is emanating from a specific operational phase of the Composting Facility. 3. Document the complaint{s ) in the Operations /Special Occurrence Log . including the nature of the complaint. 4. If warranted, meet with the LEA and complainant (if known and choosing to participate ) within a reasonable time frame to discuss the nature of the source of the odor and operational changes proposed and /or implemented. 5. Implement one or more of the OIMP management practices (depending upon the odor source and time of year). 6. Meet with the LEA and complainant (if known and choosing to participate ) after action is taken to assess the success of the action (s ) to minimize odors in the future. 7. Document the actions taken and results in the Site Operations Log and Special Occurrences Log. A sample Odor Complaint Form is provided in Appendix A. In the event of significant odors 'Nhere a comp laint has been fi led, the protoco l is to visit the location of the rece ived complaint. Faeility personnel shal l attempt to determ i ne if an offensive odor exists . If the comp lai nt cannot be 'ver ified in t his manner, personne l w ill cont i nue to perform self mon itoring and continue the operat iona l (nuisanee con t ro l) practices outli ned in the RCS!. Site management may also implement additiona l or enhanced ope rational p ractises to m inimize the lil«elihood of f uture odor detection . /\ recoFd of any wr itten compla ints 'Ni ll be ma i nta i ned in the Site Operations log. A samp le Odor Comp laint Form is pro'w'ided in Append ix A. 3.0 OPERATING PROCEDURES AND DESIGN TO MINIMIZE ODORS In order to minimize the development of conditions that could lead to odor problems, the compostable material handling areas of the site were designed based on the nature and quantity of materials to be received and stored, climatological ty factors, adjacent land use, grading, and drainage controls. The Compost Facility wtU-use ~ either the Ww indrow composting method turned using Lby front end loaders or Ww indrow machine turners~, aerated stat ic pil es, a comb i nation of Win dfO'IIs/,,-static piles, :Q:!1QLor enc losed agitated beds. Odor generation at composting facilities tends to fluctuate, rising at the start of composting and dropping quickly, Proper management and the location and storage of materials minimize the development of conditions that could lead to off-site odor nuisancesproblems. Forward Compost Facility -OIMP 5 SWT Engineering z:\projects\aliied waste\forward V esource recovery facility\5 yr perm it rvw 2013-14\rcsi 2014\appendices\app e-oimp \oimp text.doc; 5/16/2014