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12 <br />The Guide to Potentially Hazardous Material Management <br />When an Inspector Visits My Store <br />When an Inspector Arrives <br />Call the Legal Department at the <br />Support Center: <br />1-800-777-5706 ext. 4594 <br />•Ask for the ID from the inspector <br />•Call Manager to meet the inspector <br />Responding to Questions <br />Answer questions directly, honestly, <br />and concisely <br />•Do not offer opinions, elaborations, <br />or information not requested <br />•"I don't know" is an acceptable <br />answer, but offer to find out the <br />•Ask purpose of inspection answer and get it to them <br />- Take notes as you walk through with the inspector <br />- Know where the manifests and waste area are kept <br />- Recap inspection to upper management as soon as <br />practical (within 24 hours) <br />© 2019 Sally Beauty Holdings, Inc. <br />