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FAW <br /> AmTrust North America <br /> An AmTrust Financial Company <br /> October 27 , 2021 <br /> Dear Policyholder, <br /> In an effort to continue to provide AmTrust customers with a variety of billing options , we have <br /> updated our fee structure to help customers meet payment due dates , ensure that valid and <br /> properly funded payments are submitted , and provide an incentive for paid - in -full options . <br /> Our updated fee structure is as follows : <br /> Fee Title Fee Amount Description <br /> Returned Payment Fee $25 A returned payment fee applied to any returned payment . <br /> Late Fee $20 Late fee applied if payment not received on or before <br /> payment due date . <br /> Installment Fee $ 15 A " paper" billing fee that is assessed for each mailed <br /> installment invoice . Excludes down payment and annual <br /> payment plans . Fee is billed at the account level . <br /> Reinstatement Fee $ 50 Fee applied upon reinstatement of a non -payment <br /> cancellation . <br /> EFT Fee $ 3 An " electronic" billing fee that is assessed for each ACH <br /> Direct Debit transaction . Fee is billed at the account level . <br /> * Fee amount may vary by state and program of business <br /> For policyholders who choose to pay their annual premium on installments , we plan to implement <br /> an installment fee , which will be displayed on your renewal invoice . <br /> Thank you for your attention to this fee structure change . If you have any questions , feel free to <br /> contact our Customer Service Department at 877 . 528 . 7878 . <br /> We value you as a policyholder and appreciate the opportunity to serve you . <br /> Sincerely , <br /> AmTrust North America <br /> Customer Service Department <br /> 800 Superior Avenue E • 21st Floor • Cleveland , OH 44114 <br /> (p) 866 . 203 . 3037 • (f) 800 . 487 . 9654 • www. amtrustnorthamerica . com <br />