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Dear Customer: <br />• <br />This is your 2001 Culligan Service Calendar and <br />an explanation of how our portable exchange <br />service works. <br />The servicing of your water conditioner is <br />scheduled on one of our regular service routes. <br />The day on which your unit is exchanged has <br />been determined by your geographic location. <br />This calendar is the "delivery guide" for your <br />service exchanges. Note the numbers under the <br />calendar dates. They indicate your route <br />number, and they run from 1 through 20. If you <br />are a 28 -day customer, or receive your service <br />exchange every four weeks, refer to the bottom <br />of the calendar for your route number. Using this <br />number as your key, you can easily see the day <br />of the month on which your unit will be <br />exchanged. <br />If your unit is exchanged every 14 days, two <br />route numbers will be shown. For weekly <br />customers, four numbers are shown. Letters <br />appear only on Saturday, and thus designate a <br />Saturday delivery. <br />As you can see, our service routes are carefully <br />scheduled to establish a uniform pattern for your <br />Service Schedule Calendar <br />convenience. When a customer is "not at home" <br />on the scheduled delivery day, this disrupts the <br />customer's own water conditioning service, as it <br />causes a severe problem with our routing plan. <br />All that is necessary in order for us to provide <br />service is access to the water conditioner. If it is <br />installed inside, and no one will be home on your <br />delivery day, you may consider doing one of the <br />following: <br />(1) Leave a key with a neighbor. (Either notify us <br />the day before, or leave a note on the door.) <br />(2) Deposit a key at our office. <br />(3) Call our office at least one day before and <br />we will reschedule your delivery. <br />Thank you very much for your patronage. We <br />want you to have completely conditioned water <br />at all times. If you are now using more water, <br />please contact us so that we can evaluate your <br />current needs. <br />Yours truly, <br />je 04'V"'""TM <br />PRINTED IN USA <br />