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Page 2 of 2 <br /> Subject: Guaranteed Returns <br /> Hello, <br /> I spoke to a Guaranteed Returns(GR)customer service representative and their procedures are as follows: <br /> 1. Onsite technician performs brief, preliminary survey of outdated materials& packs for shipment to GR <br /> a. Controlled substances are itemized <br /> b. DEA Form 222 filled out for CII controlled substances <br /> c. Minimal sorting for returnable vs. non-returnable items <br /> 2. GR warehouse performs itemized inventory of all items <br /> a. Separates returnable, non-returnable, etc. <br /> 3. Returnable items sent to manufacturers for credit <br /> 4. Non-returnable items sent out for destruction <br /> I logged into our Guaranteed Returns account and downloaded some sample reports from Cycle#21322-291, <br /> Cycle Date: 2/1/14 <br /> 1. Returnable Manifest <br /> 2. Non-returnable Manifest(qty=668) <br /> 3. Certificate of Destruction (qty=668) <br /> 4. Fee Summary <br /> 5. Credit statement <br /> Per Grant,GR is a Sutter preferred vendor—I've forwarded his response to you. <br /> I hope this helps; please let me know if I can get anything else ready for you. <br /> Cath <br /> Catherine N.Trinh, PharmD <br /> Pharmacy Supervisor <br /> Sutter Tracy Community Hospital <br /> Office Phone:209-833-2437 <br /> Pharmacy Phone:209-832-6004 <br /> Fax:209-832-6599 <br /> *Confidentiality Notice:This email is for the sole use of the intended recipient and may contain material that is <br /> confidential and protected by state and federal regulations.If you are not the intended recipient please immediately <br /> delete it and contact the sender. <br /> 8/26/2014 <br />