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Complaint Investigation Summary Report* 5105 COMPLAINT ID: C00055417 Site Location: 7600 WINDMILL COVE RD Received by: EE0009488 WONG Received Date: 12/7/2022 Complaint Received Via: PHONE Assigned To: EE0000036 SAHOTA Assigned Date: 12/8/2022 Program/Element Code 4600 - PUBLIC WATER SYSTEM PROGRAM Nature of complaint: WATER FROM RESORT SPACES IS DISCOLORED, FULL OF PARTICULATES, AND CLOGS UP FILTERS. BAD TASTE & ODOR. PROPERTY INFORMATION Property Name: WINDMILL COVE RESORT & MARINA Site Location 7600 W WINDMILL COVE RD District 003 - PATTI, TOM STOCKTON, CA 95206 Location Code 99- UNINCORPORATED AREA Cross Street W HOUSE RD APN 13122008 Complaint Status: 0 -2- Date Abated : S ) 3 / 2-3 Abated By: S TA- Activity Summary Activity Date Recorded by 12/14/2022 Call with complainant regarding system issues. I went over the system type, water SAHOTA quality data, and basic information on the system. The complainant stated they are in an RV space periodically and have noticed their personal filters get dirty quickly and have not lasted past a month. They also stated that sometime after summer they have heard water has run out; however, they were unable to specify any details. The complainant stated the main issue is the color of the water and the filters. 01/04/2023 Tracked most recent laboratory results for treated iron and manganese. Results were submitted by Far West Laboratories for October 24th, 2022 sampling event. All treated levels of iron and manganese at multiple sampling points are at elevated levels. Further follow up is necessary for the existing treatment system. 01/13/2023 Follow up on requirements for treated results, and checked on monitoring history for bacteriologicals to assess chlorine residual levels. Sent owner, Dave Theis, an email directing him to obtain a Certified Treatment Operator by two weeks time. Informed him that the January monthly treatment report is due by February 10th, and monthly thereafter, as well as confirmation samples being required for treated iron and manganese as they exceed the levels indicated by permit conditions. The email stated that a citation will be issued if the water system does not comply with the required items. 01/17/2023 Received call from Sam Hedge, who stated he has been contracted as the water system's Certified Treatment Operator (Grade 2). He requested a copy of the 2021 Sanitary Survey report, and stated he will be sending the operator contract, updated Sample Siting Plan and updated Emergency Notification Plan. I explained the issues with the treatment system and he confirmed iron and manganese sampling will be done soon. He also had questions regarding the monthly treatment reports. I explained there is no set template; however, I did send him a general template alongside the inspection report. 01/19/2023 Received update from operator, Sam Hedge. Sam stated that he and the owner have signed the service agreement and he provided a copy of it. He confirmed they will be submitting monthly treatment reports, and that the lab (Far West Laboratories) will be collecting iron and manganese confirmation samples today. Sam stated they are currently reviewing the chlorine injection system to "improve efficiency and uniformity to the furthest points in the distribution system." SAHOTA SAHOTA SAHOTA SAHOTA 5105.mt Page 1 of 2