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9/21/23, 12:51 PM PROD Received <br /> 10/17/2023 <br /> Incident <br /> Manage Attachments(1):68d7f7e3-4fdd-4366-b487-778ee7636dOeWorkTicket 15394373562 20220928T184738Z.pdf [download] <br /> Number JINC5877852 Channel Self-service <br /> Caller I FREDY BARRITA-SORIANC Customer/Portal State IClosed <br /> Contact Phone Number I State JClosed <br /> On Behalf of I FREDY BARRITA-SORIANC Impact 12-Medium <br /> Location 7-ELEVEN STORE-14113 Urgency 12-Medium <br /> Letter Code Status I B-ACTIVE Priority 13-Moderate <br /> Market Number 1702364 Assignment group Facilities/Maintenance <br /> Zone Number 1772399 Assigned to <br /> Location Short Name 7-11 STIR Service Provider Ivixxo <br /> Wholesale Store O Not to Exceed <br /> RIS-SHS Autodispatched <br /> Business service Underground Gas Manual WO Created <br /> Category lWater in Sump Cancelable by User <br /> Subcategory lWater in Sump Estimated Completion JUNKNOWN <br /> Watch list Major incident state <br /> Asset/Configuration Item <br /> SD Escalation <br /> Correlation ID <br /> Incident Age 0-6 hours <br /> Short description Liquid was observed in UDC 5/6. <br /> Description: <br /> Please remove liquid from UDC 5/6. <br /> Related Knowledge Task=INC5877852 0 Task/KB Relationships <br /> Type <br /> Notes <br /> Watch list Work notes list <br /> Additional comments: <br /> Work notes: <br /> Knowledge Notes: <br /> Activity <br /> 2022-10-03 14:02:49 System -Changed: State <br /> State:Closed was:Resolved <br /> 2022-09-28 13:49:48 Vixxo Integration -Changed:Additional comments,Resolution code,Resolution notes(Customer-Visible),Resolved,Resolved by,State <br /> Resolution notes:Resolved:Onsite Service <br /> Resolution code:Solved(Permanently) <br /> Resolution notes(Customer-Visible): <br /> Resolved:Onsite Service <br /> Resolved:2022-09-28 13:49:48 <br /> Resolved by:Vixxo Integration <br /> State:Resolved was:Work In Progress <br /> 2022-09-28 13:47:35 Vixxo Integration -Changed:Additional comments,Opened <br /> removed small amount of liquid from dispenser#5/6 UDC with absorbent pads and placed in existing hazardous waste drum on site. <br /> Opened:2022-09-27 11:01:40 <br /> 2022-09-28 12:40:04 Vixxo Integration -Changed: Pending Reason,State <br /> Pending Reason:(Empty) was:Awaiting Work Order(System use only) <br /> State:Work In Progress was:Pending <br /> 2022-09-27 13:01:05 Vixxo Integration -Changed:Additional comments,Opened <br /> SR has been accepted and ETA has been set by'shawn.m@waltonengineering.com at 09/27/2022 18:00:54 UTC <br /> https://7eleven na.service-now.corn/incid ent.do?sys_id=3d63b8441 bd695d03988fd98cc4bcb24&sysparm_view=deta il_view&sysparm_stack=no&sysp... <br />