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JONES COVEY GROUP, INC. 9595 Lucas Ranch Rd. - Rancho Cucamonga- California 91730 Pilot Travel Centers Pilot Flying J 618 Ripon PO Box 10146 1501 N.Jack Tone Road Knoxville,TN 37939-0146 Ripon, CA 95366 2593819-1 04/23/25 06/07/25 160433759 Mitchell Klostermann Service Items: Job Details s 2 OTHER RV 19,20 PROD VACUUM WARNING 4-17-25 1:23AM Grade Down=No PO#160433759 If fuel is found in any containment area or a leak Is suspected WE NEED TO BE NOTIFIED IMMEDIATELY Please be ready to vac water IF NECESSARY,and if you are not able to vac water on the original call out please reply all to the e-mail that you are not able to accept the work order for that reason. For NTE issues Please call 865-474-3765 if tech is going to exceed. **IF A PART IS NEEDED TO RESUME FULING AND THE VENDOR HAS THE PART ON THEIR TRUCK OR LOCAL WE NEED THE PART REPLACED ASAP, if the part is NOT impacting fueling we need to know the price of the part and part number before the part is replaced. If any parts need to be ordered we need to know the cost and part number BEFORE ordering, "Important** If for any reason you are not going to be able to meet the time line asked for service, I need to know immediately. I will get with another company that can get the issue resolved in the prescribed period of time needed !! If a tech needs to contract Pilot regarding dispatches then please reach out to Shah ShIrooni at(865-474-3077). If this is an after-hours call,please call the afterhours hotline 865-474-3038 after 2PM Pacific time. If you are unable to speak to someone after dialing these numbers before 2PM Pacific time, please reach out to TJ Muse(865-474-3796)or John Tolliver(865-474-3212).The numbers will be in my dispatches from now on.Thank you again for your patience while we try to streamline this process. "Fill out JSA before you start you job" "Fill out site survey" "For slow flow issues:All technicians are required to always check the strainers and take pictures,check the filters for debris and take pictures,check bio strainers and take pictures. "When changing filters,we need to make sure the Pilot required filter form is filled out and emailed to Torrance, Calif orniaholly.winterQa pilottravelcenters.com. "Filters must be marked,dated,and initialed. Photos uploaded in Flowtrac" "You must check in/out Pilot's kiosk upon arrival and departure". "Must flit out the placed in service for any work performed on a dispenser on all service calls."