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Subject:Corrective Action Plan—Saint Joseph's Medical Center CERS ID:10181391 <br /> To:Tori Okumura, Environmental Health Specialist Date: 8/5/2026 <br /> Purpose:This statement serves as a formal response regarding the recent lapse in our UST Permit due to <br /> a processing error within our internal billing department. <br /> Description of Incident: Due to an administrative oversight in our accounts payable process,an unused <br /> email address was receiving billing information,which resulted in the non-payment of our Permit fee. <br /> We understand that this lapse in compliance is unacceptable, and we take full responsibility for the <br /> oversight. <br /> Immediate Corrective Actions Taken: <br /> Payment Remittance:We have processed the full payment on or around 6/9/26. <br /> Compliance Verification:We have verified with the department that our Permit status has been <br /> reinstated and is currently in good standing. <br /> Long-Term Preventative Measures:To ensure this does not recur,we have implemented the following <br /> internal controls: <br /> Revised Tracking System:We have transitioned our permit renewal schedule to a centralized compliance <br /> calendar initiating our Team to call the EHD if no bill has arrived by October 31 of each year. <br /> Point of Contact Update:We have designated a specific staff member, Charles Chapple,to serve as the <br /> primary point of contact for all regulatory renewals to ensure invoices are prioritized and processed <br /> immediately upon receipt. <br /> Billing contact information found in the CERS platform has been updated,also a photo of this change is <br /> provided with this document. <br /> We value our relationship with the Environmental Health Department and remain committed to <br /> maintaining full compliance with all local health and safety regulations. Please let us know if any further <br /> documentation or information is required. <br /> Sincerely, <br /> Charles Chapple <br /> Director of Facilities Services <br />