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HR-KPAOnline Company Jo' -scription Page 2 of 3 <br /> Expectations <br /> General Expectations <br /> Devote himself/herself to insuring satisfaction to customers. <br /> Determine management, production and quality requirements by asking <br /> questions and listening. <br /> Attend company meetings as required. <br /> Maintain a follow-up system that encourages follow through with assigned <br /> projects. <br /> Establish personal performance goals that are consistent with company <br /> standards of productivity and devise a strategy to meet those goals. <br /> Review and analyze actions at the end of each day,week, month, and year to <br /> determine how to better utilize time and plans more effectively. <br /> Understand the terminology of the business and keep abreast of technology <br /> changes in products and services. <br /> Know and understand the federal, state and local requirements which govern <br /> the company's business. <br /> Follow lawful directions from supervisors. <br /> Understand and follow work rules and procedures. <br /> Participate in performance management. <br /> Interact well with others and be a positive influence on employee morale. <br /> Uphold the company's non-disclosure and confidentiality policies and <br /> agreements. <br /> Work evening, weekend and holiday work hours as required. <br /> Job-Specific Expectations <br /> Utilize and supervise an up to date and precise inventory management and <br /> control system, including the creation and evaluation of inventory reports. <br /> Aid staff when circumstances require. <br /> Oversee and train the parts and accessories personnel in all aspects of their <br /> job expectations to ensure productivity and job satisfaction. <br /> Keep adequate quantities of stock to adequately meet demands and maintain <br /> good inventory turn ratios. <br /> Adequately plan so the requirements and goals of the service department are <br /> achieved. <br /> Examine and review stock orders to enable a swift moving and balanced <br /> inventory of parts and accessories. <br /> Establish and manage a well organized, effectively functioning and congenial <br /> parts and accessories department. <br /> Devise and implement standard procedures and measures for ordering, <br /> receiving, documenting in inventory, displaying, selling and restocking all <br /> merchandise. <br /> Stay current with Parts&Accessories management by developing and <br /> maintaining the skills needed to use the appropriate computer systems, <br /> including creating and evaluating inventory reports. <br /> https://www.kpahr.com/PerfMgmt/textversion_Description.asp?CompanyJobDescriptionID... 5/2/2011 <br />