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HR-KPAOnline Company Jo' ascription Page 2 of 3 <br /> Expectations <br /> General Expectations <br /> Devote himself/herself to insuring satisfaction to customers. <br /> Determine management, production and quality requirements by asking <br /> questions and listening. <br /> Attend company meetings as required. <br /> Maintain a follow-up system that encourages follow through with assigned <br /> projects. <br /> Establish personal performance goals that are consistent with company <br /> standards of productivity and devise a strategy to meet those goals. <br /> Review and analyze actions at the end of each day, week, month, and year to <br /> determine how to better utilize time and plans more effectively. <br /> Understand the terminology of the business and keep abreast of technology <br /> changes in products and services. <br /> Know and understand the federal, state and local requirements which govern <br /> the company's business. <br /> Follow lawful directions from supervisors. <br /> Understand and follow work rules and procedures. <br /> Participate in performance management. <br /> Interact well with others and be a positive influence on employee morale. <br /> Uphold the company's non-disclosure and confidentiality policies and <br /> agreements. <br /> Work evening, weekend and holiday work hours as required. <br /> Job-Specific Expectations <br /> Analize process regularly to assure efficient and high quality work. <br /> increase service technician productivity levels. <br /> Provide excellent customer service for all customers whether external and <br /> internal <br /> If technicians are having trouble completing service work in a timely fashion, <br /> provide assistance as required to complete the job. <br /> Manage the service department so that it provides appropriate levels of profit. <br /> Provide cost estimates for body damage and internal repairs. <br /> Manage service personnel so that they are adequately trained, alert and <br /> available for work. Ensure that jobs are delegated to technicians as appropriate <br /> considering skill level. Effectively utilize current resources. <br /> Become familiar and proficient with all phases of the computer system needed <br /> for parts and service management, developing and maintaining the skills <br /> required. <br /> Together with the parts manager, establish an efficient process ensuring a <br /> smooth flow of parts to service technicians during jobs. <br /> Create and maintain a process to effectively manage warranty, customers paid, <br /> and internal repair orders. <br /> https://www.kpahr.com/PerfMgmt/textversion_Description.asp?CompanyJobDescriptionID... 5/2/2011 <br />