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HR-KPAOnline Company Jo' ascription Page 3 of 3 <br /> Require employees to keep the department clean, organized and efficient. <br /> Use professionalism, cordiality and concern to acquire the trust and confidence <br /> of new customers upon their introduction to the service department. <br /> When repeat repairs are presented, give special attention as needed to make <br /> sure the issue is corrected. <br /> Keep to expense and revenue goals as budgeted. <br /> Increase the volume of service work through effective management of <br /> technicians and processes. <br /> Create promotional campaigns in cooperation with the sales and parts <br /> departments. <br /> Establish and maintain service follow-up programs. <br /> Keep performance efficiency reports for service personnel and make them <br /> available as required to the General Manager. <br /> Stay up to date with service department concerns through attendance at <br /> applicable training sessions. <br /> Create monthly and annual goals for the service department in cooperation <br /> with the general manager. <br /> ©2009-2011 KPA All Rights Reserved. Patent Pending. <br /> https://www.kpahr.com/PerfMgmt/textversion Description.asp?CompanyJobDescriptionID... 5/2/2011 <br />