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KNOWLEDGE AND COMPETENCIES: The following key competencies represent qualities,traits and belmvion that a successful employce will exhibit This list is not exhaustivc,as other qualities,traits and behaviors arc also desired, Knowledge of DOT,OSHA and other related state and federal regulations. • Oral Communication—Effectively conveys information to customers and coworkers. Articulates clearly. Listens to and understands others. • Customer Service—Within reason,does what it takes to meet expectations of internal and external customers. Acts in a professional manner towards customers and coworkers. • Ethics—Adheres to the policies and rules set forth by Allied Waste. Does not allow himself/herself or customers to bend the rules or cut corners. Is trustworthy and honest. • Planning—Develops schedules that make efficient use of employee time and Allied Waste resources. Organizes people and resources to complete all maintenance work orders. • Record Keeping—Keeps records regarding the status of vehicles and containers and maintenance performed on them. • Safety Orientation—Follows and promotes Allied Waste's safety rules and procedures. Shows an appreciation and sets an example for safe work behavior. Requires customers and coworkers to follow safety precautions. Does not take inappropriate risks. • Supervising Others—Sets clear and challenging goals for the mechanics. Provides timely coaching and training. Builds positive working relationships with his/her employees. REPRESENTATIVE MACHINES,TOOLS,EQUIPMENT AND/OR SOFTWARE USED: The following machines,tools,equipment and/or software are commonly,but not always,associated with the performance of this position. Actual machines,tools,equipment and/or software used will vary. • Office equipment including,but not limited to,telephone,fax,copier,calculator and computer. • Microsoft Office inlcuding Word and Excel. • Company information systems including InfoPro,CFA. ® Vehicle diagnostic equipment. Tools and equipment used in shop including,but not limited to,floor sweeper,fork lift,hydraulic hose,air powered tools,hand tools ENVIRONMENTAL/ATMOSPHERIC WORKING CONDITIONS: The following esrvimnmentallatmospheric working conditions are commonly,but not always,associated with the performance of this position. The actual working conditions will vary. Occasional exposure to extreme weather conditions. Shop environment including,but not limited to,machines,tools,trucks,solvents and chemicals,and refuse in trucks. The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities,duties,and skills required by personnel so classified. Furthermore,they do not establish a contract for employment and are subject to change at the discretion of the company. Maintenance Supervisor 7-05 Page 2 of 2