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;n s� Job Descrip KFECEIVED .�� Position Title: Sales Manager Status: Exempt Hours: Normal Store Hours DEC 0 S 2016 Location/Dept: Retail Store Reports to: Store Manager ENVIRONMENTAL HEALTH General Position Summary: DEPARTMENT Supervise all phases of store sales activities and employees to ensure goals are met safely and efficiently. Responsible for monitoring all store sales functions to conform to company policies and procedures. Essential Functions: 1. Partner with the Environmental Health and Safety Team to ensure store is adhering to all safety and environmental policies and procedures. Promotes a clean, safe, and environmentally compliant store for employees and customers. 2. Responsible for store housekeeping. 3. Work with all sales and production personnel to continually improve store results and execute company strategies. 4. Participates in the hiring, training, and proper delegation of sales personnel and scheduling work hours. 5. Monitors and evaluatesjob performance;trains and develops sales staff. 6. Communicates and implements policies and procedures; leads by example for the rest of the team. 7. Prepares sales reports and assigned tasks for the store. 8. Directs and participates in customer care functions. 9. Conduct weekly meetings with the sales staff to keep the team updated to maintain sales team enthusiasm, ensure a positive attitude. and to review key performance indicators. 10. Conducts coaching sessions,trains continually to improve the effectiveness of the selling model. 11. Ensures that all company policies, sales and marketing programs and merchandizing initiatives are current, communicated and implemented for management and the Sales/Customer Service employees in a timely manner. 12. Ensure that all sales transactions and cash management procedures are in compliance with company policy. 13. Responsible for the overall safeguarding of company assets. 14. Promote a positive and fulfilling work environment. 15. Partner with all internal corporate support resources to ensure compliance with all laws and regulations to achieve results. 16. Spends at least 85% of their time on the sales floor. 17. All other duties as assigned. Mission Critical Core Competencies: Work Environment/Safety: Promotes mutual respect, keeps workplace clean and safe, supports safety programs. Composure—Is cool under pressure, Does not become defensive or irritated when times are tough, Is considered mature, Can be counted on to hold things together during tough times, Can handle stress, Is not knocked off balance by the unexpected, Doesn't show frustration when resisted or blocked, Is a settling influence in a crisis Conflict Management-Steps up to conflicts, seeing them as opportunities, Reads situations quickly, Good at focused listening, Can hammer out tough agreements and settle disputes equitably, Can find common ground and get cooperation with minimum noise Customer Focus -Is dedicated to meeting the expectations and requirements of internal and external customers, Gets first-hand customer information and uses it for improvements in products and services,Acts with customers in mind, Establishes and maintains effective relationships with customers and gains their trust and respect Developing Direct Reports and Others -Provides challenging and stretching tasks and assignments, Holds frequent development discussions, Is aware of each person's career goals, Constructs compelling development plans and executes them, Pushes people to accept developmental moves, Will take on those who need help and further development, Cooperates with the developmental system in the organization, Is a people builder. .Approved by Executive Staff Rev. 09/03/10