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CHEVRON LEAK RESPONSE PLAN <br /> All calls for Maintenance to Chevron U.S.A. , Inc. service stations <br /> (both Company owned/operated and Company owned/leased to Dealer) come <br /> into Central Maintenance Dispatch in San Ramon, California via 800) <br /> 423-3528 . This includes calls to report spills, leaks, dispensers <br /> damaged by cars or alarms triggered by leak detection equipment. <br /> Five days per week, from 7:30 a.m. to 4 :30 p.m. , contractors, mechanics <br /> and/or equipment is dispatched to the site by one of three Maintenance <br /> Dispatchers. After hours the caller is referred to (415) 877-0244 for <br /> emergency service. This number is our San Francisco Airport Tank Farm <br /> which is manned 7 days a week, 24 hours a day by trained Chevron <br /> employees. <br /> Both of these locations work from a Computerized Maintenance Management <br /> system which has a matrix within it that lists' the Proprietary mechanic <br /> and the contractors (by specialty) available to respond to an emergency <br /> in a specific zone. <br /> Hard copy binders of Contractor/Mechanic lists are kept at both <br /> locations for backup in case the computer system is down. <br /> Upon report of product in the annular space/secondary containment, <br /> Maintenance Dispatch will do the following: <br /> If the caller is a dealer, immediate inquiry will be made regarding any <br /> losses during recent inventory reconciliation. If the records are not <br /> available to the caller, the Territory Manager will be contacted to <br /> review records at the site. <br /> Dispatch will immediately contact a maintenance mechanic or contractor <br /> to: <br /> 1) Verify there is liquid in the annular space; 2) determine if the <br /> liquid is hydrocarbon or water. <br /> a) If investigation verifies that there is product in the annular <br /> space, Dispatch will immediately make arrangements to pump the <br /> annular space dry. Pumping of product or water will only be <br /> handled by a Maintenance Mechanic or Chevron Approved contractor, <br /> product or water removed will be appropriately manifested, <br /> transported by a licensed hauler, and disposed of at a Chevron <br /> approved site licensed to accept the material. <br /> b) The Mechanic or Contractor will attempt to determine if the <br /> product has come from the primary tank or some other source. <br />