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Page 73 of 157 <br />What Is Done? <br />How Is It Done? <br />Scope of Decision Makin <br />• Quality Assurance <br />Responsible to ensure high level of quality <br />Substantial exposure to lost <br />through re -inspection and quality team <br />business and lost profits <br />process. Assembles and leads team in <br />exist when maintenance <br />analyzing root cause of breakdowns and re- <br />quality declines. The ability <br />inspection results. Action plans developed and <br />to implement a culture of <br />implemented that ensure corrective measures <br />quality and quality <br />are taken (long and short term). <br />processes has a direct <br />impact on customer <br />satisfaction and cost. <br />• Requires creativity and <br />discipline to balance quality <br />teams with day -today <br />operational demands. <br />• Financial Forecasting and Cost <br />Maintains monthly forecast that meets or <br />Ability to manage and <br />Control <br />exceeds business expectations without <br />control costs through <br />negative impact to customers, assets, <br />proper maintenance process <br />employees and or policies. Components <br />and monitoring is critical. <br />include but are not limited to: productivity, <br />Balance required to achieve <br />parts and purchasing compliance, tires, <br />highest levels of satisfaction <br />outside repair cost, labor management, <br />at lowest possible cost. <br />overtime, variances (parts, tires, fuel and oil), <br />staffing, and facility maintenance. <br />Results of decisions can determine <br />level of profit or lose, customer <br />retention, and employee <br />satisfaction. <br />Page 73 of 157 <br />