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I <br />Ryder Transportation Services <br />GPT MAINTENANCE TEAM SUBGROUP: SPAN OF CONTROL <br />Roles and Responsibilities <br />V. C <br />ice Coordinator (CSC) <br />A. <br />Responsibilities <br />1. <br />answers shop phones <br />2. <br />liaison between customer and shop <br />3. <br />scheduling <br />4. <br />generate and approve repair orders <br />5. <br />maintains maintenance files <br />6, <br />yard checks <br />7. <br />AFA requests and shipments, scrap AFA parts <br />6. <br />assist on parts runs, fuel island <br />9. <br />outsource decision maker <br />10. <br />fuel purchases <br />11. <br />order/receive parts <br />12. <br />inventory stocking <br />B. <br />Managerial Competencies <br />1. <br />resistance to stress <br />2. <br />customer focus <br />3. <br />communication <br />4. <br />initiative <br />5. <br />assertiveness <br />6. <br />listening <br />C. <br />Skill <br />Sets <br />1. <br />computer literate <br />2. <br />good business judgment <br />3. <br />very organized <br />4, <br />customer interaction skills <br />5. <br />phone skills <br />6. <br />ability to handle multiple tasks <br />D. <br />Potential <br />Resource Pool <br />1. <br />Supervisors <br />2. <br />Parts clerks <br />3. <br />Admin <br />4. <br />Rental <br />C..�-til. �-> `'(/! . `,�l �� • � �.. j <br />I <br />SEP 15 2015 <br />ENVIRONMEf TAIL <br />IJr_ STV, nr_'7n�TA�1l-RIT <br />RTS Maintenance <br />10/8/96, SPAN.DOC <br />