COMPLIANCE INFO_PRE 2019 - Laserfiche WebLink

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' :�� r� ,� »_. � C .•A �, . �:�ret.k.l : �,'. , rte• � 7 , z �'^ u� �'ry .> r'r, k� i , _tom Customer Service Coordinator Responsibilities Create purchase orders Create repair orders Input technician times on repair orders Input parts on repair orders Add tasks to repair orders Close repair orders Receive and process vendor invoices to P.O.'s Close P.O.'s Print PM reports Identify units due PM Contact customers to schedule PM Contact customers to schedule follow-up work Coordinate with Rental on units due PM or follow-up work Update scheduling sheets calendar/board Re -contact customers for no-shows Receive DVCR's from drivers Handle incoming calls File all paperwork (invoices, EPA, etc.) Coordinate work with outside vendors Follow-up on units that are at outside vendors Contact customers to provide status of units currently being repaired Order special order parts from vendors Receive, tag and shelve parts Review min/max levels for all stocked parts Review current shelf stock with recommended purchase order generated from system Place parts orders Handle incoming road calls Follow-up on road calls Refer accidents and fuel spills to appropriate people Complete delivery paperwork on new vehicles Generate VCN's for manager approval Arrange transfer of units among customers, shop and vendors Contact customers to verify satisfaction with work performed on units Coordinate pick-up and delivery of parts Update daily payroll times Photograph physical damage on units Obtain estimates from outside vendors Create and process warranty R.O.'s from P.O.'s Complete service call reports Arrange for vendors to in-service new vehicles (decals, special equipment, etc.) Arrange for licensing and permits Create vehicle fries SEP 15 2015 [ NVIRONMENTAL