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Simpson Strong-Tie <br /> EAP-FPP Program <br /> HOSTILE PERSON <br /> In today's society, incidents of hostile people entering the workplace are increasing. Hostile <br /> people include threatening customers, disgruntled employees, angry spouses, and violent <br /> strangers. Whatever the situation, these individuals should be treated with caution. <br /> If you are ever faced with a hostile person (one who is threatening your safety and the <br /> safety of others, or property damage): <br /> 1) CONTACT Dave Olney or Tony Cervantez <br /> - Use the code name Henry Paul. <br /> - Act as if you are calling a person with higher authority to resolve the "dispute". <br /> *NOTE: Dave or Tony will ask 3 or 4 yes/no only questions; <br /> a) is the person violent? <br /> b) is the person brandishing a weapon? <br /> (if you answer Yes, (s)he will ask: <br /> - is it a gun? <br /> - is it a knife? <br /> - is it a blunt object?) <br /> c) can you leave safely? <br /> If possible, give a brief description of the hostile person. <br /> Dave or Tony will then notify authorities and report the above information. <br /> Dave or Tony will assess the situation, and evacuate the area if necessary. <br /> 3) ALWAYS DO AS THE PERSON DEMANDS, nothing more and nothing less. <br /> 4) <br /> - If and when it is safely possible to exit the area, do so and secure the area <br /> behind you. <br /> - If it is not possible to safely exit the area: <br /> a) try to minimize your exposure by barricading yourself in a prot e <br /> area, or keeping furniture or other objects between you. �� <br /> b) lend an empathetic ear and do as the person demands. 771 u <br /> .7' . <br /> * At all times, DO NOT provoke a hostile individual by panic, laughter, or` ger. t <br /> p <br /> David Olney 17 <br /> Rev: 9/17/15 <br />