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4. Never hang up on the caller. If able, have someone else listen in on the call. <br />5. Notify Management as soon as 076 caller hangs up. <br />6. After the call, use " 69 - to try to obtain the phone number that the call came from. <br />7. Call 911 from a landline phone; do not use a cellular phone <br />8. For Retail Units, notify the District Manager and District Loss Prevention Manager <br />For Logistics: Also contact RLLPM and DVP <br />NOTE: If Law Enforcement deems necessary to evacuate, use the "script" below. <br />Script 1 - Evacuation "Attention customers and Associates, we are evacuating the Building immediately. <br />Proceed to the nearest exit. All exits are marked above the door by a lighted exit sign."(REPEAT) <br />Script 2 (Retail) "If practical, Associates responsible for money and/or other locked inventory should secure items <br />prior to evacuation."(REPEAT) <br />Record the exact words of the caller: <br />Date of the call: Time call received: <br />Time call ended: Call Received By: <br />Call made by Male / Female: Approximate Age: <br />Voice Characteristics: <br />Young Old Middle-aged Child Unknown <br />High Low Soft Loud Accent <br />Comments on the caller's voice (circle all that apply) <br />Accent <br />Calm <br />Angry <br />Excited <br />Slow <br />Normal <br />Soft <br />Loud <br />Laughing <br />Crying <br />Rapid <br />Distinct <br />Slurred <br />Nasal <br />Stutter <br />Lisp <br />Raspy <br />Deep <br />Ragged <br />Foreign <br />Clearing Throat <br />Cracking Voice <br />Cracking Voice <br />Familiar <br />Background sounds (circle all that apply) <br />Street Airplanes Music Clear Static <br />Voices Local Call Motor (fans) Phone Booth <br />Animal Sounds Office Machinery Factory Machinery PA System <br />QUESTIONS TO ASK - Write down everything that is said in the conversation. <br />When is the bomb going to explode? <br />Where is the bomb right now? <br />What does the bomb look like? <br />What kind of bomb is it? <br />Did you place the bomb? <br />What will cause the bomb to explode? <br />Why was the bomb placed in the unit? <br />Why were we targeted? <br />What is your name? <br />What is your address? <br />Where are you now? <br />How can I help? <br />After an Event <br />i Always follow instructions issued by Law Enforcement / Emergency Services. <br />• Refer to the EAP Procedures / Post Event Section for additional assistance <br />During an Event <br />• Write down all information that is received <br />• Call 911 <br />• <br />16 <br />