Laserfiche WebLink
AOL <br />Do... <br />• Project calmness by m and speaking slowly and confidently le keeping eye contact <br />• Listen carefully and let the person know that you are interested in what he/she has to say <br />• Maintain a relaxed but attentive posture, at an angle rather than directly in front of him/her <br />• Acknowledge the person's feelings, indicating that you understand he/she is upset or angry <br />• Be reassuring and point out choices - try to break big problems up into smaller, more <br />manageable issues <br />Do Not... <br />• Project apathy, coldness or panic <br />• Reject all of the person's demands from the start <br />• Take a challenging stance by crossing your arms or confronting the person <br />• Belittle the person and make him/her feel foolish <br />• Make false statements or promises you can't keep - or discuss complicated information <br />During) an Event <br />If you are facing a life-threatening emergency, complete the following steps. <br />• Call emergency services at 911 for help. <br />• Stay on the line with the operator/dispatcher and provide as much information as possible. <br />• Advise the operator/dispatcher if medical services are needed. <br />• Get out of the area and away from the immediate threat. <br />• If possible, alert others in the immediate area about the current situation. <br />• Assist customers to a safe location away from the shooter. e <br />w <br />C <br />a <br />Respond to Potentially Violent Criminal Behavior o <br />If you see or know that a person has a weapon or if you witness a shooting people, protect" <br />yourself first and move to a safe location. <br />Non -emergency Procedures 0 <br />If you are not in immediate physical danger, but you have information or concerns regarding <br />workplace violence, contact your supervisor. <br />Please refer to the "Workplace Violence - EAP" for a full review of what to do before, during and <br />after an event as well as precautionary steps to avoid such a confrontation. <br />If you are facing a life-threatening emergency as a result of an Active Shooter, complete <br />the following steps: <br />Management Response to MaIVParking Lot Event <br />21 <br />