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• Call 911 to get emerge assistance from a safe location. Ask • Immediately close and Are the mall entrance to the unit. If the ident is in the parking lot, secure the perimeter entrances as well. • Keep customers a safe distance from the mall entrance. If possible, monitor entrances from CCTV. • When possible notify District and Regional Loss Prevention. • Partner with the appropriate leadership to determine if the unit shall remain open or closed for business. • Make a public announcement via over head paging system stating the following: "Due to a disruption in the mall/parking lot and for your safety, we will be closing the entrances to the store. Please move away from this area. Customers desiring to exit should do so through We apologize for the inconvenience." doors of the store. • State in the page whether the store is going to remain open or closed. • LP should attempt to obtain CCTV video of the incident. • Once threat is eliminated, make a public announcement informing customers that the threat has been neutralized. Management Response to Event within Unit • Call 911 to get emergency assistance from a safe location. • When possible notify District and Regional Loss Prevention. • Make a public announcement via over head paging system stating the following: "Due to an immediate threat to your safety, all customers and associates should evacuate the store immediately through the nearest exit." If the location of the threat within the store is known, customers and associates should be notified during the page to avoid those areas." • LP should attempt to locate the suspect involved via CCTV system. If the suspect is armed, inform 911 dispatch. • Have all associates immediately exit the store moving away from the area of the threat. Associate Response to Event • Call 911 to get emergency services assistance. • Stay on the line with the operator/dispatcher and provide as much information as possible. • Advise the operator/dispatcher if medical services are needed. • Get out of the area and away from the immediate threat and if possible, alert others in the immediate area about the current situation. Assist customers to a safe location away from the shooter. Response to Potentially Violent Criminal Behavior If you see or know that a person has a firearm in the store or if you hear shots fired, or if you witness an armed person shooting people, protect yourself first and move to a safe location. As soon as possible, call the police by dialing 911.