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STATE OF CALIFORNIA 0 0 Page 5 DEPARTMENT OF GENERAL SERVICES PROCUREMENT DIVISION Contract (Non -Mandatory) 1-07-65-54-A 612-722-3903 Facsimile: 631-689-0196 E mail: mbaumann@guaranteedreturns.com .•� iNfim The first step in problem resolution is to call Guaranteed Returns at 1-800-471-2138. All correspondence including pricing errors, shipping errors, credits and returns should be directed to Guaranteed Returns. Credits and returns will be handled as specified in contract 1S-05-65-50 between AmerisourceBergen Drug Corporation and the State of California. Ordering agencies with unresolved issues within five (5) working days should contact Loretta Maddux, the State's contract administrator, for resolution. A) The Contractor will offer Return Goods Binders for all service options and trade clients. All bidders will contain program and contract information, contact names and numbers, pricing schedules and all shipping labels and return forms necessary to coordinate a return. B) The Contractor will contact each MMCAP member to set up a visit in order to further introduce the Contractor's programs being offered. C) Every four months the Contractor will mail bar coded forms, shipping labels and CII request forms to participating MMCAP members. D) When participating MMCAP members use the Contractor's services the Contractor will generate and send reports on the returned goods to the member, distributor, manufacturer, and DEA and EPA, as required. E) At the time of processing, the Contractor will cross-reference each returned product with the respective manufacturers return policy to determine what is creditable/returnable and what is non-creditable/non-returnable. In addition, the Contractor will identify all "toxic" and "acute" codes for material deemed to be hazardous in accordance with 40 C.F.R. 261.33 (e and f). F) At 60 and 120 days after the servicing, the Contractor will issue a Credit Distribution Report to the agency through the State's pharmaceutical wholesale distributor. G) The Contractor will maintain contracts with all pharmaceutical manufacturers and distributors with which MMCAP contracts. H) The Contractor will not have any limits and/or restrictions on the number, size or frequency of outdated pharmaceutical shipments. 1) The Contractor will not have any minimum number of shipments required of an MMCAP member facility to be eligible for the contracted services and fees.