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Sodexo Laundry Stockton Transportation Manager would immediately call <br />the California Highway Patrol, Cal -Trans, or California Department of Public <br />Safety and ascertain which highways and bridges are open. <br />The Transportation Manager would then route the delivery trucks so as to <br />expedite delivery of clean linens to the affected customers. <br />The Transportation Manager or a Customer Service Manager would then <br />phone the affected customer and communicate the estimated time of arrival of <br />clean linens. <br />17.5. Restricted Ability to Process Linen <br />• Actions to be taken where disaster has affected Sodexo Laundry Stockton's <br />ability to process customer's linens. <br />• Contingency back-up plans in the event that any disaster such as earthquake, <br />fire, flood or any other emergency which would create a situation whereby <br />Sodexo Laundry Stockton was unable to process linens would be <br />communicated to all customers as soon as it was determined that Sodexo <br />Laundry Stockton was unable to operate its laundry processing plants. <br />• Transportation Manager would phone all customers immediately upon <br />finding that Sodexo Laundry Stockton could not operate its plant. In the <br />event phone communications were to be disrupted due to a disaster, Sodexo <br />Laundry Stockton dispatchers and customer service representatives would be <br />notified and they would make personal contact with all customers as to how <br />and when to expect delivery of clean linens. <br />• Cal -Trans and the California Highway Patrol would be contacted by Sodexo <br />Laundry Stockton plant management to determine if any highways, streets, <br />bridges, etc. were closed due to disaster of any kind. The Transportation <br />Manager would then re-route all delivery trucks necessary due to road/bridge <br />closures. <br />• If it is determined that the emergency/disaster will be short lived and that <br />Sodexo Laundry Stockton's plant would be processing linens within twenty- <br />four hours of the disaster, Sodexo Laundry Stockton may process and deliver <br />all linens in-house. The company is prepared to use all office staff, <br />management, and to bring in additional supervisory and management staff <br />from the surrounding company laundry facilities. All management, office and <br />supervisory personnel would remain on duty until regular processing <br />schedules are attained. <br />12.09 -43- <br />