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• �' <br />1. Introduction <br />1.1 Service Quality <br />It is the Company's intention to provide the highest quality mortuary and funeral -related services <br />to the public. Decedents entrusted to our custody must be handled with care, dignity and respect <br />at all times, from the initial call to final disposition. Mortuary services, transportation and <br />disposition of decedents are all vitally important; in addition, it is the Company's intention to <br />ensure that identification of each decedent is reliably confirmed and high standards of care must <br />be employed throughout every phase of the process during the decedent's time with us. Our <br />objective is to ensure that all mortuary- and funeral -related policies and procedures reflect those <br />high standards and provide instructions for those professionals whose job duties involve any part <br />of decedent care. <br />This Field Operations Policy and Procedures document shall serve as a course of action for the <br />most common situations in the mortuary and funeral process. <br />In the event that state, provincial or local laws impose requirements that are different <br />from, or in addition to, the policies set forth in this manual, those laws shall control and it <br />is our policy to strictly comply with any such laws. If questions arise, contact the Legal <br />Department. <br />1.2 Associate Training and Responsibilities <br />Policy. All Company representatives whose work responsibilities involve any part of decedent <br />care and services must read this Field Operations Policy and Procedures document and <br />acknowledge that they have done so at the end of the appropriate training courses in Dignity <br />University. <br />2. Case Management <br />2.1 Records Retention <br />Policy. Company funeral homes must maintain a physical file for each decedent, with all <br />original forms, retaining said file according to the Company's Records Retention Policy. <br />PCCs using Carepoint must maintain an electronic file for each decedent. PCCs not using <br />Carepoint must maintain a physical file while the decedent is in the custody of the PCC, then <br />send all original forms to the funeral home after final delivery of the decedent, after which the <br />PCC may maintain a physical file for each decedent with copies of related forms. <br />Procedure. <br />Prepare and label the physical file as follows: <br />1. Decedent's full legal name (last name first in all capital letters, followed by the first and <br />Version 2.1 Page 4 of 70 Revised: 07/10/2015 <br />Document Owner: Operations Support 0 2015 SCI Funeral & Cemetery Purchasing Cooperative, Inc. <br />