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VCVSHealth Ms. Florido September 28, 2018 Page 5 Your Report mentions that an electronic light switch was found in the toxics (TX) hazardous waste tote, as directed by the scanning unit. Your Report noted that when asked about the switch in the TX tote, the store manager indicated that he was unsure how to inquire about the final disposition direction given by the scan gun. Store colleagues are provided with resources, including hazardous waste posters and final disposition guidance in the hazardous waste storage areas which directs colleagues to call the Environmental Hotline if they have questions pertaining to the retail hazardous waste program. Additional training on these resources has been provided to store personnel,to ensure that questions pertaining to final disposition direction on the scan units are directed to the Corporate Environmental Team via the Environmental Hotline. Expired NRT In your Report, you reference observation of expired nicotine replacement therapy(NRT) products on the shelves, behind the registers, for sale. The CVS Health policy for NRT requires stores to pull NRT from the sales floor within 60 days of expiration. Additional training has been provided to store colleagues to ensure NRT products are pulled off of retail shelves according to the CVS Health policy for these retail items. Annual Training/Training Records Your item#119 relates to the store's hazardous waste training plan. CVS requires all store colleagues to be trained upon hire and annually thereafter on CVS's hazardous waste management program through one or more training modules available via our web-based training system, LEARNet. Colleagues are assigned training modules according to the scope of his or her job responsibility. CVS has developed the attached matrix, which lists job duties related to hazardous waste management, a description of such duties, and a list of store-level responsible employees by category and job code. This matrix supplements the Training Program Plan and Course Overview on pages 6-7 of the Program Overview(attached) and applies to all retail store locations. The type and amount of introductory and continuing training provided to store employees is discussed in the Program Overview. Training records are maintained online and are accessible by each store employee. We have also obtained a consolidated training record for Store 9830, which included training records for colleagues John Alley, Mathew Hunt, Charelene Adams and Caitlin Albright for your review. You also requested records for Jazmine Tebaldi, but we did not find any listing for this person. We tried various versions of spelling and our Human Resources Department was unable to locate this store colleague. However, we have confirmed that all employees that currently handle hazardous waste at this location are properly trained. Additionally, after receiving your Report, one of our Environmental Specialists located in California, Chris Yerzy, provided in-person reinforcement training to store personnel who handle hazardous waste to ensure proper management of hazardous waste. This visit included a general C" pharmacy /caremark / minute clinic / specialty 364827630