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y Hibi MGUS Road
<br /> .:.4ccl=te 1alifornia 9`"
<br /> J une 16. 1982
<br /> n
<br /> Sunset Disposal
<br /> service Inc. �p
<br /> •
<br /> 'ost 0 Tice Drawer 400-B a r,�
<br /> Stock-ton, ualiforriia 95201too
<br /> i5r '=J
<br /> e ntlemeni ISS' jCr
<br /> Attn: i,4ianager
<br /> At the tine you took over the Count; Refuse Collection,, I
<br /> know that some people .had proble..-us until the routes aria date-
<br /> changes were worked out. Our collection was never int c: rrupted
<br /> and we felt you were doing a good job. Until this week, we
<br /> never had cause t0 change our opinion.
<br /> On Sunday evening, June 13, 1;.32 , ;ny Husband carried the gar-
<br /> bage can out to the curb, as 'i'landay is our ,regular ??lc':_--up day, `
<br /> it onday afternoon when he cane ho:ne from work, he went -' o move
<br /> it back, and it was still full. We called your office right at
<br /> 5: 00 Ja. and were dellgh:ted to have someone answer tnt phone
<br /> and assure `us that it would be picked up Tuesday.
<br /> Tuesday, at 4:25 Pill-, I called ,your office to report 't..-hat it
<br /> still had not been nicked up. I was put on "Hold" and after
<br /> eight ;minutes I thought I mi-5 it have been forgotten, sc:1 I hung
<br /> up and dialed again. And again, and again, eontinuous,1 ,1 Cantil
<br /> 5:00 when I finally got a ring instead of a busy : ignal.
<br /> Again I talked to a f irl who assured me it would be pi(':°�:ed up on
<br /> ;Wednesday. T asked her if she were sure, because I had been told
<br /> that about Tuesday. 'he replied I've of the tag right
<br /> here in my hand, It 'll be picked up to.norrow. "
<br /> Today, ledne.sday, 1 called your office at 4 : 00 ' .M.,, a2,, the gar-
<br /> bage can was still full. The girl I talked to told ine 1-4e route
<br /> men were alregdy in, - so if' they they hadn't h� cked it up todi y, 'LL t
<br /> would have to be tomorrow (Thursday) .
<br /> I told this girl that 1 realized that tris was not her "salt,
<br /> but that I would have to lister: to ;ply husband when he ;;.)t home,
<br /> so she was going to have to lis tc?? to :ne . After we d.1,,.°,,ussed
<br /> the situation a little, she decided to "pull the tags" (whatever
<br /> that :nears ) arid see if she could. find. out what happened, " She
<br /> did so, acid thea told me that -the re,�,.son it wasn't ol.c l: d u-o was
<br /> because t were wa,s a; lot of dirt in it, it was too heavy, , there
<br /> should have been a tag on the care or Elie front door, an.i it would
<br /> now cost us X5. 00 to have someone co,ne out to pick it u,.°.) (after
<br /> we ren )ved the dirt') .
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