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Complaint Response Protocol <br /> All odor complaints should be brought to the attention of S.K.S. management. S.K.S. <br /> employees, delivery driver, neighbor(s),etc., should state their concern of any odor(s)to the <br /> office immediately. The office personnel will then contact the on-site facility manager(s) <br /> who will be responsible for assessing where the odor is originating and what can be done to <br /> eliminate it. A complaint log will be generated stating the time,date,climate condition <br /> (hot, sunny, cold, raining, foggy,etc.),wind direction,and source of odor for review and <br /> resolution of the problem if it persists. <br /> OPERATING PROCEDURES TO MINIMIZE ODORS <br /> In order to minimize the development of conditions that could lead to odor problems,the <br /> compostable material handling areas of the site were chosen based on their design, location, <br /> climatological factors, adjacent land use, grading,and drainage controls. <br /> By composting the poultry manure already produced on-site,the odors should be reduced <br /> since, 1) the poultry manure will be processed into compost daily, and 2) rapid drying and <br /> mixing of the manure will greatly reduce odors. All poultry manure will then be <br /> processed directly into compost. The initial mixing of the poultry manure and the wood <br /> shavings, rice hulls,and/or grape pumice will have the highest odors mainly due to the <br /> freshness of the poultry manure. Once the composting process continues, odors will be <br /> reduced. Site personnel will assess all wood materials upon receipt,as well as the <br /> compost product for any potential odor problems. Site personnel have been trained to <br /> manage the compost material in a manner that will minimize the development of any <br /> conditions that could lead to objectionable odors. <br /> 8 <br />