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Complaint Investigation Summary Report#:5105 <br /> COMPLAINT ID: C00052707 Site Location: 19051 N BENEDICT DR <br /> Received by: EE0008987 SANGALANG Received Date: 9/24/2020 Complaint Received Via: PHONE <br /> Assigned To: EE0009834 SUSZYCKI Assigned Date: 9/24/2020 <br /> Program/Element Code 1322-SUBSTANDARD HOUSING <br /> Nature of complaint: <br /> NO HOT WATER. DECK PATIO RECENTLY REPAIRED;HOWEVER IT IS NOT COMPLETELY SAFE. NAILS STICKING OUT,FAILING MISSING. <br /> CARPET IS ABOUT 15 YEARS OLD,DIRTY AND STAINED. STAR PROPERTY MANAGES PROPERTY. TENANT CONTACTED THEM BUT HAS <br /> NOT HEARD BACK YET. <br /> PROPERTY INFORMATION <br /> Property Name: <br /> Site Location 19051 N BENEDICT DR District 004-WINN,CHARLES <br /> WOODBRIDGE,CA 95258 Location Code 99-UNINCORPORATED AREA <br /> Cross Street APN 01532003 <br /> ------------------------------------------------- <br /> Complaint Status: <br /> Date Abated: Abated By: <br /> Activity Summary <br /> Activity Date Recorded by <br /> 10/06/2020 Called STAR Properties to discuss complaint. LINDSAY <br /> They stated that they had the new AC unit put in and gave the tenant a 24 hour <br /> notice. They said that since the AC unit was outside of the property they did not <br /> have to go inside but the vendor who put the AC unit in needed to go inside at <br /> some point to check the ducts to sign off the permit. So they have been trying to <br /> contact the tenant to let the vendor in to sign off the permit but she said she does <br /> not like the vendor and will not let them in. Then Star Properties received another <br /> work request for new water heater, sprinklers, and something else. They wanted <br /> to inform me as the tenant stated they are getting a lawyer involved. I let them <br /> know we received another complaint and informed them of the complaint of no hot <br /> water, carpets are old and dirty, and patio has nails sticking out. I discussed the <br /> complaint and let STAR properties know I am mostly concerned about the no hot <br /> water. They said they have emailed her four times to try to figure out the hot water <br /> situation but she has not gotten back to them and they are concerned since winter <br /> is coming she will not have hot water nor heat due to the HVAC permit not being <br /> finalized. I let them know I would call the tenant, listen to her side, try to find a <br /> middle ground, and possibly a joint inspection. <br /> Called complainant, left a voicemail. Received a missed call from complainant but <br /> phone rang once and I did not pick up fast enough, no voicemail was left. <br /> Called complainant back after lunch and left a voicemail stating I received the <br /> missed call and will be near my phone for the remainder of the day. <br /> 5105.rpt Page 1 of 2 <br />