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Complaint Investigation Summary Report#:5105 COMPLAINT ID: CO0052707 Site Location: 19051 N BENEDICT DR Activity Summary Activity Date Recorded by 10/13/2020 Called complainant and asked about alleged complaint. They stated that they have LINDSAY hot water, the carpets are old and need to be replaced, and the deck does not have a railing which she is concerned since the nails sticking out are near where the railing is. I informed the complainant that I can ask for the property management to come by to nail in the nails on the deck, and check on the carpet but I let her know that last time I was there the carpet looked great and I didn't see a reason to replace it. The tenant stated they had been reading up on renters regulations and they need to replace the carpet every 10 years, I informed her as for housing, if the carpet is in good condition then we don't have a problem with it, and I do not know how long that carpet has been in the dwelling. I mentioned that the AC was recently redone? I asked the tenant about that, they stated they do not know because they did it when they were not there. They stated that they communication between tenant and property management is not good and that the tenant does not like the vendor they use to fix things. I let them know that I cannot enforce a company to use a specific vendor but that the company should take into consideration that vendor makes them uncomfortable. I let the complainant know I was going to call the company and discuss the alleged complaint and then try to state they need to work with her schedule to get the items fixed. Informed her I would call in two weeks and if the items were not fixed then I would come out to do an inspection. Called property management company, and informed them of the alleged complaint, what I would like them to look at and to work with her certain days off. Informed them that the vendor does not make her feel comfortable. They said they would email the tenant and try to work with her and would contact me in 7 days. 12/03/2020 Called STAR Properties to discuss complaint and if anything came about it. They LINDSAY stated that they could not arrange a time to meet with the tenant and she actually put in her 30 days notice and would be out on Monday. I discussed them making the house in good order before renting to the next tenant. They agreed. 12/21/2020 Recommend to close complaint as office response. LINDSAY Received a voicemail from the property management that the resident as officially moved out of the property and the property management will finalize the AC and heater permit. They will also make sure the house is ready before getting another tenant. Filled out complaint form and printed 5105 to attach to complaint form to close complaint. 5105.rpt Page 2 of 2