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Complaint Investigation Summary Report*: 5105 COMPLAINT ID: C00050165 Site Location: 5224 ARDELLE AVE Activity Summary Activity Date Recorded by 09/10/2019 Called Juanita (Pedro's daughter), told her that we will be charging her for all the KAU R time spent on the complaint. She told me that EHD is wasting her time and is not doing anything about trash in her front yard. I let her know that as of now my priority is for her to reolve the septic system issues. Asked her about the notice to abate that I sent her, she mentioned that she still has not been able to get time to get it from the P.O. box. She kept saying that she is going to evict the tennat (Jessica) this week and does not want fix the septic system becuase Jessica does not pay her any rent. I reminded her that our department does not have anything to do with the eviction, I am only trying to work on the complaint received by the department. Juanita also mentioned that why is Jessica calling the EHD to get the septic system fixed and not talk to he and her father(the owners) directly. She will be meeting me at the propoerty at 12PM. 09/10/2019 5224 Ardelle Ave-- Met with the property owner Pedro Gonzales and his daughter KAUR Juanita Gonzales front of the house. Went inside and knocked on the door for Jessica (tenant and complainant). She did not answer, I called her cell phone and left a voicemail. Meanwhile, the owner, Pedro showed me the clean out area behind the bathroom. He lifted the wooden board. Underneath the board, observed a puddle of sewage. Took pictures. Also took pictures of RV parked on site and connected to electrical system, cooler/AC connected to the storage/garage area, trash in the yard and broken windows. When Jessica, came outside the house, she asked me where is the guy from AAA Septic. i let her know that I do not have any authority to call him on site. She called him and put him on speaker phone. Mark from AAA Septics mentioned that he got a call from the owner of the house (a lady) and got warned to not to come onto the property. However, Pedro Gonzales and his daughter claim that no one from there family called him about anything. Pedro told him that he is owner of the house and gives him permission to clean out the septic tank. Mark from AAA Septic asked who will be paying for the job, Jessica (tenant) agreed to pay for the work that will be done. Mark from AAA Septic talked to me got my name and phone number and confirmed if Pedro Gonzales is the owner. I let him know we have Pedro as the owner of the property in our record. The septic tank will be pumped within 2-3 days. I asked Jessica to give me a call when the septic tank is pumped so I can do a follow up inspection. 09/10/2019 5224 Ardelle Ave-- Came back to the office printed out the photo log and discussed it with Michael Kith. I told him that the tenant is going to pay to get the septic tank pumped out. He suggested we should still send out the notice to abate to the owners. I also showed him the pictures of electrical connection to the RV, broken windows and AC/cooler in the garage/storage area. He suggested me to talk to Melissa N. I talked to Melissa and she asked me to fill out the complaint form so we can generate a complaint. I filled out the complaint form for sub standard housing and gave it to Laura. KAU R 5105.rpt Page 3 of 4