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Complaint Investigation Summary Report #: 5105 COMPLAINT ID: C00050165 Site Location: 5224 ARDELLE AVE Activity Summary Activity Date Recorded by 07/25/2019 MAILED SEWAGE DISPOSAL NOTICE SOK PEDRO GONZALES PO BOX 5866 STOCKTON, CA 95205 70110470000338469777 08/06/2019 Ardelle 5224. Spoke to Sukhreet briefly on what she'd observed. Agreed with her WONG actions. Told her to follow up soon to prevent any surfacing sewer because complainant's solution of bathing at her mother's house to avoid toilet overflowing is not an option. 08/06/2019 I talked to Pedro Gonzales 298-7646 regarding the complaint and asking if he has KAU R received the notice to abate. He mentioned that he did not have time to go check hios P.O. box due to the issues that have been going on with house. I let him know that he needs to choose one of the options from the notice to abate to fix the issue. Either Pedro or his daughter will call me back with more information. 08/12/2019 Left voice mail to Jessica (complainant) and Juanita Gonzales, owner Pedro Gonzales's daughter. Juanita called me back and told me that she thinks her father haven't had a chance to check the P.O. box. I let her know that need to do it as soon as possible in order to fix the issue with clean out. She told me that Jessica had already contacted someone from a septic company to fix the issue. 09/05/2019 Called Jessica (complainant) (500-1162) but the call was rejected twice. Also called the owner Pedro Gonzales and his daughter Juanita Gonzales (922-3117), and left voicemails. Later, Juanita called me and told me that she is working on getting the tennant Jessica evicted becuase she does not pay any rent. She mentioned that Jessica sent a pictue of a receipt showing that septic system was cleaned out. 09/05/2019 I drove by the address 5224 Ardelle Ave to see if I could get a hold of the complainant, however, the fence was closed and there was a dog in the front yard so I could not get inside and I did not see any cars, unsure if Jessica was home. 09/06/2019 Received a voicemail from Jessica,209-905-6038, She mentioned her number has been changed. I gave her a call back. Scheduled to do a follow up inspection for the complaint. Jessica told me that she is having same issues with the septic system, it backs up in her bathroom. She mentioned that she called the septic tank person from AAA Septics but he refused to come out to the location because the owner does not want him to. Also called Mark from AAA Septic. He told me that the owner does not want him on 5224 Ardelle to pump the septic tank. KAU R KAUR KAU R KAU R 09/09/2019 Talked to Jessica Alanzo (complainant and tennant at 5224 Ardelle) 209-905-6038 KAU R She told me that she is unable to used her bathroom, her 4 year old daughter and she walk to the corner store to use the restroom. Also mentioned that she is willing to pay to get the septic tank pumped out but again the person from AAA Septics was warned by the owners to not come on to the propoerty. I let her know that I will be talking my lead senior about this situation and how to handle it with the owners. Agreed to meet her at 12PM on 9/10/19 09/09/2019 Talked to Jeff Wong, he suggested me to go out to the site again and have the KAUR tennant turn on the water to verify if the sewage is backing up in the bathroom and overflowing by the septic tank area. 5105.rpt Page 2 of 4