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Complaint Investigation Summary Report#:5105 COMPLAINT ID: CO0052034 Site Location: 3817 RYDE AVE Activity Summary Activity Date Recorded by 07/16/2020 Called tenant to see if any work had been completed on the house, he said no. He LINDSAY said they had someone come by but he wouldn't come through the door. I asked for the owner's number and found it within the paperwork. I let him know that if I don't get ahold of anyone then I will discuss doing another inspection. Calle Left a voicemai in ro ucing myself and why I was calling. Asked for some information on who to contact. -called me back and let me know they received our paperwork and just had the roof inspected yesterday and got a quote, they are having a pest guy come out next week, and a handy man to take care of the rest of the problems. I let her know that she didn't need to redo the roof but maybe nail the gutters in more. They said that they would like to get the roof inspected anyways because they plan on selling the property in January. She was concerned about a lien on the property, I let her know this was non chargeable and would go to property tax. I gave her my email address and asked her to email me reports or pictures once everything is completed. 08/17/2020 Received a call from He said the owner hasn't gotten anything done. He LINDSAY said an inspector was here for 4 hours and didn't do anything. He said he kills a mouse a day. I told him I would cal�and discuss what is going on and give him a call back. Also gave him Fair Housings number as he was wondering what his rights were as a tenant and if he should be paying rent. Called informed her of what said and asked for an update. She said she had someone go over and take care of the roof and=yelled at them and told them to get off his roof. She has sent over contractors and hes been agressive that no one wants to go over there. I asked her to email receipts and information that I could look over. Gave her my work email address. I asked if they were at a stand still or planning on evicting him said no, they do not plan on evicting him and she is unsure who he heard that from. I let her know I would look over what she is going to send me and I will calOW back later and try to encourage him to let contractors in to do the job. Received paperwork frorrlikIMM stating that contractors felt threatened by tenant. Called and let him know what I heard from._ became aggressive and denied it all. He said,4919M is a liar. I told him I am not the middle man I am just trying to find a solution so the violations are corrected. He kept going on and on about how people come over but no one does anything and they don't respect his work schedule. I let him know that the two need to work on their communication and speak calmly.@W did not seem interested in that idea. He kept cutting me off and talking over me when I would suggest a solution. I let him know I would letj�know that progress might be made if they worked with you on the work schedule but in the end I told mark he needs to call marlene and work with her. 08/20/2020 Calledg�to discuss what happened with=the other day. I asked ifs LINDSAY had contacted her. She said he sent a letter via email stating that the place is going to be red tagged. I informed her I have no plans to red tag the duplex. I let her know I attempted to have-work with her and informed him that you guys had hing but nice things to say about him and he kept cutting me off. I let know that I basicall told him to communicate with and work with her an the contractors" the lawyers won't even talk to him because he is hostile. I told her I would contact her at the end of the september and see what is going on. 5105.rpt Page 2 of 3