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Complaint Investigation Summary Report #: 5105 <br />COMPLAINT ID: C00054389 Site Location: 8020 LOWER SACRAMENTO RD <br />Received by: EE0007541 FIELD Received Date: 10/22/2021 Complaint Received Via: PHONE <br />Assigned To: EE0001084 RAMIREZ Assigned Date: 10/22/2021 <br />Prociram/Element Code 1600 - FOOD PROGRAM <br />Nature of complaint: <br />COMPLAINANT WAS AT FACILITY 10/18/21 AT 5:36 PM. SHE STATED THAT SHE WITNESSED WOMAN IN DRIVE-THRU GIVING BACK HER <br />BURGER BECAUSE OF SPOTS ON IT. COMPLAINANT OBSERVED EMPLOYEE DISCUSS ISSUE WITH ANOTHER EMPLOYEE WHO SHRUGGED <br />SHOULDERS AND GAVE THE SAME HAMBURGER RIGHT BACK TO CUSTOMER THROUGH DRIVE THRU WINDOW. THE COMPLAINANT SAID <br />CUSTOMER WENT INSIDE AND SPOKE TO EMPLOYEE ABOUT BEING GIVEN THE SAME HAMBURGER. COMPLAINANT ORDERED A DOUBLE <br />CHEESE BURGER AND A CHICKEN NUGGETS HAPPY MEAL. WHEN SHE GOT HOME THE HAPPY MEAL WAS FILLED WITH PICKLES, WHICH <br />SHE RETURNED TO FACILITY. COMPLAINANT REQUESTS CALL BACK AFTER INSPECTION. <br />PROPERTY INFORMATION <br />Facility: FA0002724 - MCDONALDS #3017 <br />Site Location 8020 LOWER SACRAMENTO RD <br />STOCKTON, CA 95210 <br />Cross Street LOWER SACRAMENTO <br /> <br />District 003 - PATTI, TOM <br />Location Code <br /> <br />APN 0/949005 <br /> <br />Complaint Status: 5 <br />Date Abated 0 (VI 11,0—( Abated By r--C <br />Activity Summary <br />Activity Date Recorded by <br />10/28/2021 I called the complainant for clarification. RAMIREZ <br />Per complainant, (c) observed a woman in drive thru return her hamburger to the <br />employee at the drive thru window. <br />Complainant observed the employee discuss the issue with another employee <br />who shrugged their shoulders and gave the hamburger right back to the customer <br />through the drive through window. <br />The complaint said the customer then parked vehicle and went into the facility and <br />spoke to the employee at register about being given the same hamburger. <br />I let the complainant know that I would conduct my investigation tomorrow morning <br />as it is the lunch hour and the facility would be busy. <br />10/29/2021 Compliant investigation. RAMIREZ <br />No major violations. <br />No re-inspection. <br />Report emailed to Bouny@mcdgs.com <br />I called the complainant and discussed my observations. <br />5105.rpt Page 1 of 1