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Complaint Investigation Summary Report #: 5105 <br />COMPLAINT ID: C00052866 Site Location: 171 S GUILD AVE STE A & B <br />Activity Date <br />Activity Summary <br />Recorded by <br />03/23/2021 Called accounting regarding billable codes in Feb 2021 for this complaint being <br />changed to non-billable. Office staff who handles ER billing was out yesterday and <br />today. Generated email with dates amended from service code 544 to 007/004. <br />MURO <br />Called Ryan Olmedo to let him know he might receive a billing invoice, however <br />since we will be abating the complaint, I will requested to have the service codes <br />changed. Ryan asked if I can send him something in writing so that he can present <br />to his land lord, since the land lord received a copy of the Notice to Abate. I let him <br />know that is not standard procedure, however I will CC Ryan on the email I will be <br />sending to Garth (CCD) updating him that we were unable to verify the complaint. <br />03/24/2021 Email Garth Hohn to inform complaint was abated. Will provide details of findings <br />shortly. <br />MURO <br />03/31/2021 Discussed with Garrett Backus. MURO <br />04/12/2021 Certified mail return. Was returned as UNCLAIMED UNABLE TO FORWARD. MARTINEZ <br />Certified mail #7020 0640 0000 7545 8954. Scanned to inspector Muro's folder <br />and gave inspector the returned mail. <br />04/12/2021 Regular mail return (Notice to Abate dated 2-26-21) mailed on 3/11/21 to: MARTINEZ <br />GREEN ACE, <br />171 GUILD AVE STE A & B, <br />LODI CA 95240-0865. <br />Was returned as UNCLAIMED UNABLE TO FORWARD. <br />Scanned to inspector Muro's folder and gave inspector the returned mail. <br />04/14/2021 Received two returned envelopes containing the notice to abate sent to Ryan MURO <br />Olmedo (Green Ace). <br />Abating complaint as unable to verify, therefore, we will not be be mailing these <br />letters to the business. <br />Informed Lead Senior Garrett Backus. <br />04/28/2021 Called Garth Hohn to discuss our findings. His phone greeting stated he was <br />unavailable. Sent him an email. Received reply. <br />MURO <br />09/02/2021 Gathered documents and compiled file for submittal to Lead Senior Garrett MURO <br />Backus for review and abatement procedure. <br />Items still needed: <br />Emails <br />Report 5105 <br />City of Lodi Water Invoice <br />SDS Sheets <br />09/27/2021 Printed individual cell phone screen captures sent as attachments from Ryan MURO <br />Olmedo of the SDS sheets, procedures for use of chemicals, City of Lodi water <br />service invoice, and list of chemicals used. <br />Submitted to Lead Senior Garrett Backus. <br />5105 rpt Page 5 of 5