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Complaint Investigation Summary Report #: 5105 <br />COMPLAINT ID: COPAGGF7Q Site Location: SOUTH BOUND 1-5 AT DOWNING <br />Activity Summary <br />Activity Date Recorded by <br />08/26/2020 I called the responsible party's insurance provider, Qualitas Insurance, MURO <br />800-927-4357 and spoke to representative. The represenative told me to call a <br />different number, 800-777-2249. <br />I called and left a message for the reason I was calling, requested email address, <br />and provided my phone number. <br />09/08/2020 I was copied in an email from Brandon Espinoza (All Environmental) to Alejandro <br />Lopez (Claims Examiner for the insurance company (Qualitas Insurance) for the <br />responsible party requesting status on claim. Alejandro Lopez replied that they are <br />still waiting on the insured's statement to complete their coverage and liability <br />investigation. <br />MURO <br />Alejandro Lopez' info is: <br />PO Box 124640 <br />San Diego, Ca 92112 <br />Phone(619) 541 8329 ext/ 209 <br />Direct (619) 541 8329 <br />Fax (619) 795 7412 <br />alopez@qualitasins.com <br />10/07/2020 Emailed responsible party, Tony (I do not have a last name) at: MURO <br />Tony@gmexpinc.com requesting final disposal records. Generated and attached <br />3rd notice to abate. <br />The responsible party has been unresponsive to all my phone calls and emails. He <br />has been unresponsive to the contractor and insurance agent. <br />In the email I explained that our time is chargeable at $152/hour and let him know <br />that complaints that are not resolved in timely manner are referred to enforcement. <br />I also called the number we have on file for the business and spoke to dispatch <br />personnel, Irene (909) 505-2360. I told her who I was and why I was calling. I <br />asked for Tony's last name, but she responded that she is unfamiliar with it. <br />I let her know my number has changed and to have Tony call me, or to reply to my <br />email. I let her know all I need to close this complaint is a copy of the final manifest <br />for disposal of all waste generated from cleanup of this traffic accident. <br />Completed narrative. <br />12/16/2020 Sent email to Tony at: tony@gmexpinc.com to request copy of disposal record <br />and analytical lab report. <br />MURO <br />Copied Brandon Espinoza (All Environmental) <br />allenvironmentalserviceslIc@gmail.com, and Alejandro Lopez (Claims Examiner <br />at Qualitas Insurance Company)) alopez@qualitasins.com. <br />Received reply from Alejandro Lopez stating that payment for claim number 13052 <br />has been requested and is pending management approval to process. <br />01/27/2021 Sent email to Alejandro Lopez and Brandon Esponoza (All Environmental) <br />requesting copies of disposal records and analytical labs. <br />MURO <br />51carpt Page 5 of 7