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Complaint Investigation Summary <br /> Report #: 5105 <br />COMPLAINT ID: C00055050 <br /> <br />Site Location: 5350 PACIFIC AVE STE J1 <br /> <br />Received by: EE0003600 BLACKWELL <br /> Received Date. 7/15/2022 <br /> Complaint Received Via: PHONE <br />Assigned To: EE0009818 BAKER <br /> Assigned Date: 7/15/2022 <br />Proaram/Element Code 1600- FOOD PROGRAM <br />Nature of complaint: <br />ON 07/15/22 COMPLAINANTS FOUND A MAGGOT IN THEIR SUPER GREENS. COMPLAINANT ORDERED CHOW MEIN, FRIED RICE, BLACK <br />PEPPER STEAK, AND SUPER GREENS AND FOUND THE MAGGOT. RECEIPT SHOWS ORDER TIME OF 1:07 PM COMPLAINANT STATES IT <br />TOOK TWO TRIPS TO THE FACILITY BEFORE THE COMPLAINANT COULD TALK TO A MANAGER AND GET A REFUND. COMPLAINANT <br />REQUEST A CALL BACK. <br />PROPERTY INFORMATION <br />Facility: FA0015113 - PANDA EXPRESS #887 <br />Site Location 5350 PACIFIC AVE STE J1 <br />STOCKTON, CA 95207 <br />Cross Street ROBINHOOD <br /> <br />District <br />Location Code <br />APN <br />002 - MILLER, KATHERINE <br />01 - STOCKTON <br />10224014 <br /> <br />Complaint Status: rA tkinair,U. lb \/ØA aAlac c ant <br />ep2/' cwo <br />Activity Summary <br />Activity Date <br />07/25/2022 <br />Recorded by <br />On site to conduct complaint investigation. Per Jessica Suy (Manager), Panda BAKER <br />Express is aware of the complaint. Tiny green caterpillars have been found in the <br />super green packaging occasionally. None were found at the time of the <br />complaint. Super greens come packaged pre-washed and pre-cut. Super greens <br />are moved from the walk-in cooler to the prep line. Super greens are cooked <br />quickly in water then cooked with garlic and oil and moved to the serving line. Any <br />remaining cooked super greens are discarded at the end of the night. Super <br />greens are usually cooked to order. No maggots, caterpillars, worms or other <br />insects were observed in the super greens (all phases of process) during the <br />inspection. <br />Unable to verify alleged complaint. <br />Discussed report with Jessica Suy (Manager). Official inspection report was <br />emailed to vicheka.suy@pandarg.com <br />Called complainant with findings. <br />Date Abated; II) ,-s177/037 Abated By: <br />5105 rpt <br /> Page 1 of 1