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Complaint Investigation Summary Report #: 5105 <br />COMPLAINT ID: C00055083 Site Location: 4450 E WATERLOO RD <br />Received by: EE0007541 FIELD <br />Assigned To: EE0009828 MURO <br />Received Date: 7/29/2022 Complaint Received Via: PHONE <br />Assigned Date: 7/29/2022 <br />Program/Element Code 1625- RESTAURANT/BAR 51-100 SEATS <br />Nature of complaint: <br />ON 7/29/2022, AROUND 12:45 PM, COMPLAINANT WAS AT FACILITY AND WENT TO FILL HER SODA CUP AT SODA MACHINE IN DINING AREA. <br />SMALL, BLACK SPECKS OR BUGS WERE FLOATING IN SODA. DRIVE-THRU SODA MACHINE SODA DID NOT TASTE RIGHT. COMPLAINANT'S <br />10 YEAR OLD CHILD ORDERED A CHILLY CHEESE DOG. THE CHILLY CHEESE DOG WAS AS HARD AS A ROCK AND NOT EDIBLE. THE <br />WOMEN'S RESTROOM HAD WATER COMING OUT FROM UNDER THE DOOR TO RESTROOM AND COMPLAINANT DID NOT OPEN THE DOOR. <br />***COMPLAINANT REQUESTS A CALL BACK AFTER INSPECTION. <br />PROPERTY INFORMATION <br />Facility: FA0014100 - KFC/A&W #284 <br />Site Location 4450 E WATERLOO RD <br />STOCKTON, CA 95215--230 <br />Cross Street WILCOX <br /> <br />District 002 - MILLER, KATHERINE <br /> <br />Location Code 99- UNINCORPORATED AREA <br /> <br />APN 10102159 <br />Complaint Status: 08 <br />Date Abated: <br /> a- I - 2- - Abated By: M 0 <br />Activity Summary <br />Activity Date Recorded by <br />08/01/2022 On-site for the alleged complaint. Met with facility manager and discussed MURO <br />complaint. I was given consent to inspect premises. Per manager, the soda <br />fountain drink dispenser in the dining area has not been in use due to the ice <br />machine being out of order. The manager stated that customers that eat in the <br />dining area receive their drinks from the drive-thru fountain drink dispenser. The <br />fountain drink dispenser was shut off to prevent accidental usage. No violation <br />identified at the drive-thru fountain drink dispenser. The hot dogs are made to <br />order. They are kept inside the prep line cooler. Currently, hot dogs are at 38 F. <br />When ordered, they are heated to 155 F in the microwave then served to <br />customer. No violation identified with the hot dogs. Inspected women's restroom. <br />No leaks were observed. No violations identified in the restrooms. Complaint <br />inspection report emailed to: e720426@yum.com. <br />5105. rpt Page 1 of 1