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Complaint Investigation Summary Report #. 5105 COMPLAINT ID: COYMFUN89 Site Location: 330 N PLEASANT AVENUE, LODI, CA Activity Summary Activity Date Recorded by were affected by the original odor. Servpro encouraged us, in a variety of ways, to smell, smell, smell as an indicator of how things were progressing (which meant we were inhaling ozone and possible other gasses or voc's from oxidation by ozone. That means we inhaled a lot of ozone and I am now under medical care from that ozone exposure/toxicity. As a customer I should have been provided all the information to make a safe and informed decision. Once I found the operation manual, referenced above, I started asking Servpro Lodi questions and also doing more research. In particular, I focused on information from EPA, OSHA, and State of CA. Servpro Lodi scoffed at any information I brought up and so they essentially could not or would not address my concerns about their equipment and the ramifications of their use, ozone, ozone oxidation, safety, and more. VVith the amount of ozone that was pumped into my home, and what may or may not be damaged (oxidized) with accompanying off gassing/out gassing, I still do not have any reassurances from Servpro or Servpro Lodi that my home is safe to be in. The resulting ozone over treatment odor (oxidation) is a chemical, acrid, burnt type odor. Also, that was a lot of ozone released to the outside rather than proper removal and/or notifying neighbors. It is my understanding from another Servpro website that the highest time setting on their ozone generator is to serve a 120,000 cubic foot space. We had that three times, 360,000 cubic feet. If there is a way to determine if my home is safe, or next steps in addressing the damage done, please let me know." Sent an email back to Claudia Lowe <iep504@yahoo.com> recommending retaining industrial hygienist, and letting her know about all the agencies that complaint is being referred to for additional follow up, included EHD's complaint number. Also let her know that i referred the complaint to the https://vvww.valleyairorg and left a message with the CDPH. Also emailed her a link if she wishes to file a complaint with : https://oag.ca.gov/contact/consumer-complaint-against-business-or-company Discussed complaint with M. Nissim. Called city of Lodi code enforcement at 209-333-6823, sent an email with event summary to cklumpp@lodi.gov, asked to be kept in the loop for any updates or actions city of Lodi would be taking. Received a call back from the CDPH duty officer (Bonnie Sanders, 916-437-8158 Cell, 916-328-3605 Pager), she requested to have a summary of events sent to dutyofficer@cdph.ca.gov and she will forward it to someone who may be able to assist and they will call EHD back. 12/08/2021 Received an email from Sogol Mehraban Baghbadorani MANZO <Sogol.MehrabanBaghbadorani@valleyairorg> indicating that this complaint activity is not regulated by the Air Board, printed email, sent a thank you email back. 5105. rpt Page 3 of 4